【作者】 王勇；

【导师】 苑春荟；

【作者基本信息】 北京邮电大学 ， 项目管理， 2009， 硕士

【摘要】 医疗卫生领域的信息化建设一直走在前列,内部的信息系统复杂程度不亚于银行等重点应用信息系统领域,但国内医疗卫生系统的信息化建设存在着信息孤岛等众多问题,需要进一步发展通信和信息技术应用以加强医疗信息化,提升对病人的服务同样非常关键。“探视通”远程探视业务正是基于电信运营商丰富网络资源,协助医院打造数字化医院的一项重要服务手段,是通过互联网进行方便快捷的远程患者与家属之间视频交互的服务项目。它是满足病人家属视频探视和医院预约管理需要的创新业务,实现了运营商与医院的双赢化业务合作。本文所研究的远程探视业务属于相对较新的领域,通过对国内外医疗卫生行业的信息化建设现状和前景进行研究分析,实现对远程探视新产品的研究开发与推广应用,以软件工程需求管理和项目管理风险管理的方法论开展研究,以需求管理作为风险管理的前提和基础,在准确需求分析论证、明确需求说明和业务方案的基础上,利用头脑风暴法、专家打分法或层次分析法(AHP)进行定性定量的风险分析,研究业务研发过程中遇到的风险问题,更好的优化调整业务模型。提出创新型的远程探视业务,立足于电信运营商的强大通信技术和网络能力,提出适合广大医疗卫生机构和社会公众的信息通信服务。本文在医疗行业病房探视的需求与风险管理方面开展研究,策划提出了适合医院和患者双方的远程探视业务模型,通过技术手段提出切实可行的视频通信解决方案,结合项目风险管理理论知识,有效指导业务开发到上线运营全过程的风险识别、风险评估和风险应对,最终实现了论文研究内容和成果的实际应用价值,转化为工作中的借鉴和指导。更多还原

【Abstract】 The information construction in the field of health and medical is growing in an intensified speed, complicated degree of which is no less than banks and other key application information systems area, but the information isolated island there being existing in systematic information of health and medical, it waits for a lot of problems in the homeland, and many other issues need further development communications and information technology applications to enhance information technology in healthcare to enhance patient services were equally critical."CNC VIEW"-The Long-distance visitation service is based on the carrier-rich network resources, which means an important service to help the hospital to build a digital hospital. Through the Internet, it makes convenient remote video interactions between patients and their families. It is to meet the patient’s family visits and hospital reservations video management needs of innovative business, enables operators of the hospital and China Unicom a win-win business cooperation.The Long-distance visitation service belongs to a new area of domestic and foreign health-care information industry. With research and analysis of Current Situation and Prospect, we carry out the research and development of this new application. By researching in the requirement management methodology in software engineering and risk management methodology of PM,and requirement management as a prerequisite and basis for risk management, based on an accurate needs analysis and a clear requirement specification and operational programs, I use the methods of brainstorming, expert scoring method or the analytical hierarchy process (AHP) to qualitative and quantitative risk analysis, study the business development of risk encountered in the process, for building a better business model of optimal adjustment. Culminated in an innovative Long-distance visitation service, based on the strong communications technology and network capabilities of carriers, I will put forward appropriate information and communication services for medical and health institutions and the general public.This article visits the demand and risk management research in the medical industry, planning for hospitals and patients both a remote access business model, putting forward practical video communications solutions. It combined with project risk management theory and knowledge; effectively guide the business development to the whole process of on-line operational risk identification, risk assessment and risk response, make good winning in realization of paper research content and results of practical value, into the work of reference and guidance.更多还原