【作者】 赵跃；

【导师】 张建涛；

【作者基本信息】 广东商学院 ， 企业管理， 2010， 硕士

【副题名】基于HZ医院的案例

【摘要】 随着我国经济社会的深入发展,人民生活水平的提高,各种组织为了在竞争中保持和取得竞争优势,必须进行不断的发展和变革来适应各方面的变化发展的要求。对于医院来说,我国经济发展在近三十年来一直保持着一个较高的发展速度,在居民对医院服务提出更高的要求,而医院的总体组织结构等没有发生一定的变化,医院必须从内部进行组织变革。医院不但要加强内部管理,完善内部机制,提高医院的技术水平和服务水平,而且需要转变观念,借鉴现代企业管理变革理念,以求在市场竞争中生存和发展。本文结合笔者对HZ医院项目的调研工作和资料,从对医院的中高层、医护人员、病人和当地居民的问卷和访谈资料的基础上,结合医院提供的资料对HZ医院的组织变革管理与组织绩效关系进行研究。在吸取了一般企业变革管理研究经验的基础上,通过建立SSC模型,从组织变革的组织战略变革、组织结构变革和组织文化变革等三个角度与组织绩效关系来研究,通过问卷数据进行实证分析。论证了组织战略变革、结构变革和文化变革三大因素积极的影响着医院的组织绩效。同时,通过研究医院近几年来的财务数据、问卷和内部相关资料,包括财务指标、市场占有率、人员数等角度论证了在变革的前后,从实际可以量化的数据来论证这种绩效的改进。全文从问卷的角度和实际可以量化角度来论证了医院组织变革对组织绩效改进的积极作用。本文选择有代表性的HZ医院,对医院的组织变革与组织绩效的关系进行研究。通过研究笔者认为在医院管理下,吸取一般企业组织变革管理的经验对医院的组织绩效提升有着积极的影响。这些研究对医院的改革和发展具有一定的参考价值。更多还原

【Abstract】 With the further development of China’s economy and the markedly improved people’s living standard, all organizations, in order to obtain and maintain their competitiveness, have to accommodate the requirements of change by constant development and reformation. China has enjoyed a high speed economic growth in the past 30 years. People have new demand of services on hospitals. When outer competition intensified, hospitals must carry on internal organization reform. Hospitals not only should enhance their management, complete internal mechanism, boost technological and service level, but also should reform their ideas, learn the methods of modern managerial reformation. Thus, they can survive from the fierce market competition.On the basis of the questionnaires and interviews of the super ordinate in the hospital , doctors and nurses, patients and local residents, this paper combines the research on the project of HZ Hospital as well as the data from the hospital, the paper aims to study the management of HZ Hospital’s organizational reform and its organizational performance. On the basis of learning from the experience of reform management of current enterprises, the study was conducted from the relation between three angles of organizational tactic reform, organizational structure reform and organizational cultural reform with organizational performance. The empirical research proves that the three elements of organizational reform affect the organizational performance of the hospital indeed. On the basis of establishing SSC model, the paper demonstrates the positive effect through certain relevant questionnaires and data. Meanwhile, the paper demonstrates the differences between before and after reform by studying the financial data and relevant information of the hospital in the past few years, which includes financial index, market share, number of personnel, etc. The quantitative data proves the improvement of performance. The thesis proves the positive effect of the hospital’s organizational reform on the organizational performance from the angle of questionnaires and quantitative data.The paper, which chooses the representative HZ Hospital as the object of organizational reform and organizational performance research, is aimed at studying the relation between the two. Through the research, the author believes that under the control of the hospital, assimilating the experience of organizational reform experience of current enterprises offers positive effect on the improvement of the organizational performance of the hospital. The study offers theoretical and practical guidance for the reform and development of the hospital.更多还原