知识密集型服务业员工知识共享影响因素研究

【作者】 殷萃；

【导师】 王国顺；

【作者基本信息】 中南大学 ， 管理科学与工程， 2009， 硕士

【摘要】 知识密集型服务业(简称KIBS)是那些显著依赖于专业性知识,向社会和用户提供以知识为基础的中间产品和服务的行业或部门。员工的专业知识是KIBS企业的核心竞争力。研究员工知识共享对KIBS有重要意义。本文首先通过文献调查回顾了KIBS、知识共享的基本概念和内涵,梳理了知识共享过程及影响因素方面的理论,探讨了KIBS员工知识共享的概念及影响因素。分析表明知识共享机制、知识特性、员工知识共享能力、激励机制、企业文化都有可能对KIBS员工知识共享产生重要影响。本文构建了KIBS员工知识共享影响因素的理论模型。并通过对KIBS的专家访谈与问卷调查收集样本,使用SPSS16.0软件工具就以上5个因素对KIBS员工知识共享绩效的影响进行了实证研究。结果表明：知识共享机制对知识共享态度有正面影响；知识特性中的知识共享性对知识共享业绩有正面影响；激励机制对知识共享态度有正面影响；企业文化对知识共享绩效的两个方面(共享态度及共享业绩)均有正面影响；由于KIBS的特殊性,在传统的知识共享研究中占据重要地位的员工知识共享能力对KIBS员工知识共享绩效没有显著影响。最后本文对研究结论做出解释,对理论模型进行修正,并提出政策建议。更多还原

【Abstract】 Knowledge intensive business service(KIBS) are those private companies or organizations who are rely heavily on professional knowledge and supplying intermediate products and service which are knowledge based. The expertise of staff is a KIBS enterprise’s core competitiveness.Researching of KIBS staff Knowledge-sharing has great significance.This paper first reviewed the literature survey of the basic concepts and content of KIBS and knowledge-sharing, and combed the theory of knowledge sharing process and influence factors, then discussed the concept of KIBS staff knowledge sharing and influencing factors. Analysis showed that the knowledge-sharing mechanism, knowledge characteristics, staff knowledge-sharing capabilities, incentives mechanism, corporate culture is likely to have important influence on KIBS staff knowledge sharing.This paper had built a theoretical model of KIBS staff knowledge sharing influencing factors. And then the writer collected samples through interviewing KIBS experts and a questionnaire survey. By using software tool of SPSS16.0, the writer did an empirical study to research the performance of five factors above on KIBS staffs knowledge sharing. The results showed that:Knowledge Sharing Mechanism havs a positive impact on the knowledge-sharing attitudes; the knowledge-sharing nature of knowledge characteristics performances a positive impact on knowledge-sharing achievement; incentives mechanism havs a positive impact on knowledge-sharing attitudes; corporate culture on knowledge sharing has positive impact on both two aspects (knowledge-sharing attitudes & knowledge-sharing achievement) of the knowledge-sharing performance. Due to the special nature of KIBS, staff knowledge-sharing ability showed no significant influences on KIBS staffs knowledge-sharing performance.Finally, the paper gave some explanation on the findings, verified and modifed the theoretical model, and made policy recommendations.更多还原