【作者】 吴含粉；

【导师】 秦启文；

【作者基本信息】 西南大学 ， 应用心理学， 2008， 硕士

【摘要】 本研究提出组织信任是影响组织效能的重要组织因素,为了能够验证这一理论构思,本研究首先对组织信任进行了大量的文献回顾和梳理,提出了组织信任概念的理论和实证依据,并将组织信任构念为两个纬度:人际信任和系统信任,人际信任包括垂直信任和水平信任;系统信任包括非制度信任和制度信任。本文对于该构思进行了多方法的实证检验,数据结果显示本研究对于组织信任的构思和测量具有相当的可行性。本研究从组织行为学、管理学和心理学的视野探讨民营企业组织信任与组织效能的关系,研究视角有创新性;从民营企业组织信任多维度层面的探究其内在结构因素,并编制出组织信任量表,这在研究内容上有所创新。与此同时,考察民营企业组织信任与组织效能的关系,研究结果有利于民营企业组织信任理论研究的完善和组织效能的提高。本研究采用首先通过问卷调查、语义分析、类属分析和德尔菲法等方法探讨民营组织信任的内在结构因素,进而编制民营组织信任测评工具;其次应用自编的组织信任量表探讨民营企业组织信任与组织效能的关系。从我国东西南北中不同地域,随机抽取500样本,回收有效问卷470份。然后对收集的数据进行了描述性统计、方差分析、相关分析和回归分析等。研究结果如下:1、经探索性因素分析和验证性因素分析,发现组织信任由垂直信任、水平信任、制度信任和非制度信任四个因素构成。2、在构建组织信任内在结构因素的基础上,编制组织信任问卷测评工具,经效信度检验,自编的量表具有良好的信度和效度。3、考察员工个人个人背景对组织信任的影响,结果发现组织信任因年龄、学历、工作时间、公司成立时间而成显著差异,而在性别与公司规模上则无显著差异。4、统计结果显示组织信任与组织效能有显著相关,通过回归分析,结果显示垂直信任、制度信任与非制度信任对组织效能有很强的预测力,其中以垂直信任预测力最好。本研究存在的局限主要是研究取样范围不够广,缺少追踪研究和实验研究,未能使用一些客观的效果性变量。今后的研究还应该在组织信任问卷的完善和采用多种研究方法和更多变量开展研究等方面继续努力。更多还原

【Abstract】 It is proposed that organizational trust is considered as an important supporting factor in organizational effectiveness.In order to test this proposition,this reseach firstly reviewed the extant literature about OT and construeted the conceptual framework of organizational trust based on the Preeeding reseaerhers’ contribution.In this thesis,OT is regarded as an integrating Perception from Persons within the organization,which ineluding two facets:interpersonal trurst and instituional trust, interpersonal trust include vetical trust and horizontal trust,instituional trust includes nonsystemic trust and systemic trust.In the following,this theoretieal framework was empirically tested using multiple methods and the valid result supporting this idea were fund.The study discusses the relationship between the Organizational trust and organizational effectiveness of Private Enterprises from the perspectives of Organizational Behavior,Management and Psychology,which are brand new perspectives for such kind of studies.It explores the factors of inherent instruction from multi-dimensional perspectives and forms the measuring scale.At the same time,it also explores the relationship between the Organizational trust and organizational effectiveness of Private Enterprises,which makes the result is helpful for the practice of managerial effectiveness of Organizational trust through the perfect ionization and upgrading of theories on organizational effectiveness.This research adopted questionnaire survey,semantic analysis,Generic analysis and Delphi method to explore the factors of inherent structure of the organization trust,made the evaluation tools for it,and then discussed the relationship between Organizational trust and organizational effectiveness through the measuring scale for the organization trust.The research randomly selected 500 samples from 4 province,470 valid.After descriptive statistics,analysis of variance,correlation analysis and regression analysis,the results were as follows:1、Through analysis of exploring factors and analysis of verifying factors,it discovered that Organizational trust had four factors:including vetical trust、horizontal trust、nonsystem trust and system trust。2、Based on the internal structure factors of Organizational trust it developed Organizational trust’ Scale;And the testing showed the self-scale had good validity and reliability.3、Studied the relationship between the demology variable(individual background variable)and Organizational trust,it showed that there was prominent differentia between,OT and age;OT and education,OT and length of service however,there was no prominent differentia between OT and gender,OT and company scale。4、As a whole,there was positive correlation between Organizational trust and organizational effectiveness,and approved that dimension of Organizational trust(vetical trust、nonsystem trust and system trust)had forecast effect on organizational effectiveness The analysis of regression showed that vetical trust was the best predictor.The main limitations in this study mainly lie in that the sampling is not large enough,tracing research and experiment are absent,and some objective effect variables are not considered. Therefore,the future researches should make efforts on making the Organizational Trust Scale more perfect,,and adopting more methods and more variouse to carry out the project.更多还原