【作者】 董艳；

【导师】 叶怀珍；

【作者基本信息】 西南交通大学 ， 物流工程， 2007， 硕士

【摘要】 配送作为供应链的一环,连接着上游的供应方和下游的需求方,对产品起着时间和空间增值的作用,对整个供应链的运营绩效有着重大的影响。20世界90年代以来的实践证明,配送是一种非常好的物流方式。现在,制造商和经销商对配送这种物流方式已逐渐接受并普遍采用,物流配送成为连锁店的配套工程,配送得到了迅速的发展。然而,在实际的物流配送运作中我们可以发现,开展物流配送服务时存在着一定能力的约束,它们制约着企业配送服务水平的提高,影响着企业的整体运营绩效。同时,在提供物流配送服务时,必然会带来一定成本的消耗,寻求如何在服务水平与成本之间取得平衡已经成为众多企业非常重视的问题。因此,论文从能力、服务水平与成本的角度,详尽研究物流配送能力,这不仅有利于从理论上加深对物流配送能力的理解,而且有利于在实践中更好地指导物流配送运作,具有一定的实际应用价值。文章在借鉴已有研究工作的基础上,主要做了如下工作:①论文在国内外学者对能力和服务能力以及配送基础理论研究的基础上,对物流配送能力的概念进行了界定,同时提出了物流配送能力的构成要素框架体系;②在物流配送服务能力构成要素分析的基础上,进一步研究了影响物流配送能力的相关环节能力的量化问题,列举了配送相关环节能力的计算公式和衡量公式,同时研究了相关环节能力对物流配送能力的影响,最终目的是找出物流配送服务能力的制约要素;③配送服务水平和成本是影响物流配送服务能力的重要因素,论文对配送成本构成和配送服务影响因素进行了详细分析;在此基础上,提出了如何权衡服务水平与成本的定量化研究方法,建立了两个基于配送服务水平与成本间权衡的物流配送问题研究模型,并进行了实证分析。更多还原

【Abstract】 Distribution as a part of the supply chain, connecting the upper suppliers and the lower demanders, plays the role of adding the value of time and space and has a great impact on the performance of the whole supply chain. In the actual operation of the distribution, we can find that there are some certain capacity restraints during the process of distribution services, which constrain the improvement of distribution service level and affect the enterprise operating performance. As the same time, as the competition of the market speeding up and the advantages of the distribution growing, customers demand better and better distribution services. To satisfy the higher and higher demands of the customers, enterprises have to increase the operating costs to raising the standard of service. So, how to find a balance between costs of distribution and services becomes an urgent problem needed to be solved. Therefore, based on the balance between service and cost, the article exhaustively studied the distribution capacity, which will not only help us to understand deeply distribution capacity in theory, but also conduct distribution operation and offer customers a higher level of personalized delivery service. Based on some existing research fruits, the article has mainly done the following work.①On the basis of the concepts of capacity, the concept of distribution capacity was defined. And according to the relevant studies of distribution capacity and logistics capacity, the framework elements of the distribution capacity was put forward, and the factors of affecting distribution capacity were discussed in detail.②Based on the above research, the article set up some quantitative models to calculate the distribution capacity elements, mainly from the point of view of all aspects of distribution.③Distribution services and costs are two major factors considered, so the article analyzed the distribution cost and the general requirements of distribution services, and qualitatively studied the relationship between them. Based on the above, the article put forward a quantitative research methodology on how to weigh the cost and service, and established two models and applied to examples.更多还原