【作者】 牟真臻；

【导师】 石应平；

【作者基本信息】 四川大学 ， 旅游管理， 2007， 硕士

【摘要】 随着我国经济的不断发展，人力资源市场不断开放，员工离职问题也就凸显出来。我国员工离职现象至今虽然只有不到20年的历史，但员工离职已经成为困扰我国企业发展的重大问题。饭店业作为我国最早与国际接轨的开放式行业之一，也最早受到离职问题困扰。目前我国饭店业员工离职率一直居高不下，这不仅给饭店企业的正常经营带来影响，同时也不利于饭店业整体的发展。因此，对饭店业员工离职问题进行研究，找出饭店员工离职原因，提出保留员工的策略具有深刻的现实意义。本文的研究以离职理论与模型为基础，从分析我国饭店员工离职的现状和特点入手，剖析了我国饭店员工离职的影响，并且基于目前国内外有关离职原因及理论模型研究，结合我国饭店业员工离职原因的定性研究成果，建立了包含员工离职意向影响因素以及离职调节因素的饭店业员工离职影响因素模型。通过对离职模型的建立，使饭店企业能够更加清楚的认识到影响饭店员工离职的因素，以便对员工的离职进行管理、控制。离职研究的最终目的在于提出切实有效的解决办法，即如何减少饭店员工不必要的离职。本文通过对影响员工离职因素的分析，从饭店企业文化、工作内容设计、人员招聘、员工培训、薪酬制度、职业生涯管理以及饭店员工离职管理等层面提出有效减少饭店业员工离职的对策。更多还原

【Abstract】 With rapid development in our economy and the human resource market, the phenomenon of employee turnover has emerged distinctly. Although the phenomenon of labor turnover is few to see 20 years before, it has evolved a big issue to hinder the development of our enterprises. As the first industry opening to the outside world, the hospitality industry has also been impacted firstly. Currently, high rate of employee turnover in hospitality industry not only affects hotel management, but also brings negative influence to the development of hospitality. Therefore, it is so important to carry out research on the issue of employee turnover in hospitality that we can find out the deep causes of turnover, and measures to retain hotel employees.Based on the turnover theories and models home and abroad, by analysis of the characteristics and situations of employee turnover in hospitality in China, borrowing the qualitative results from the researches on the causes of the internal employee turnover in the hospitality industry, a model of factors is produced in this paper, which explains the antecedents of turnover intentions and the moderating variables. By this model, the hospitality industry will understand causes of employee turnover more explicitly so as to take effective measures to get this situation under control. This study aims to find out efficient measures to settle the issue of turnover, which help reduce unnecessary turnover of the hotel employees. By analysis of factors in employee turnover, from the aspects of the corporate culture, job content design, employee recruitment, career planning, training programs, salary policies and the management of employee turnover, efficient measure will be worked out to retain hotel employees successfully.更多还原