【作者】 谭妮妮；

【导师】 汪传雷；

【作者基本信息】 安徽大学 ， 行政管理， 2012， 硕士

【摘要】 随着经济“国际化”、“一体化”进程的不断深化,新科技革命的迅猛发展,全球科技发展日新月异,科技创新已成为促进经济发展的持续动力。在国家积极推进自主创新的大环境下,如何推进自主创新已经成为迫切的现实需要。物流业服务于整个国民经济的发展,物流产业的自主创新不仅会促进物流产业的发展,而且会带来整个国民经济的腾飞。长期以来,安徽省物流业的自主创新活动存在着盲目性、能力不足、效率低下、重复建设、创新资源结构不合理、信息共享渠道不畅通等问题。通过调查发现,安徽省政府提供的自主创新公共服务不够科学有力,常常是盲目的行为,如不了解企业的现实需要导致科技投入的盲目性,自主创新政策的主要着力点存在偏差,提供服务的时效性不够。因此,需要构建一个有效的物流业自主创新公共服务平台,规范政府服务,为企业发展和行业经济健康发展提供基础保障。物流业自主创新公共服务平台能够帮助物流企业提高研发能力,突破行业隔层,促进企业信息化建设,促进企业快速发展；在提供服务过程中了解物流企业的现实需求,有利于整合资源,优势互补；同时使高校、科研机构、企业达到信息共享、互相盈利的目的。高度重视物流业自主创新公共服务平台的建设,使之成为一个好的物流资源调动和服务聚焦的平台,促进物流产业的整合与提升,提高安徽省物流产业的竞争实力。论文共分为六章研究内容。基本内容可以概括如下：第一章为绪论,详细介绍了文章的研究背景、研究内容、研究思路与方法以及创新点;第二章文献综述,从自主创新、公共服务、公共服务质量评价、自主创新公共服务平台四个方面详细介绍了国内外的研究现状；第三章详细介绍了自主创新公共服务平台的理论基础,包括创新理论、公共服务理论、服务质量评价、公共服务平台理论,为下文的应用打下基础,做好铺垫；第四章介绍安徽省物流业自主创新概况并进行调查分析,利用SERVQUAL模型分析目前安徽省物流业自主创新公共服务质量；第五章将上一章得出的结论加以总结并在此基础上构建合理平台；第六章结论,总结全文的研究成果,并且对于本课题研究工作相关的进一步研究方向进行总结与展望。更多还原

【Abstract】 With the rapid development of economic integration and globalization, the global scientific and technological development has made ever-changing achievements. Technological innovation has become a continuous power to promote the development of economy. In the environment of the nationwide independent innovation, how to promote independent innovation has become a pressing reality requires.As an emerging service sector in the national economy, the logistics industry is the basic and driving force of the national economic development. The innovation of logistics industry will not only promote the development of the logistics industry, but also make the entire national economy take off. Over the years, innovation activities of the logistics industry in Anhui province have many problems such as blindness, insufficient capacity, inefficient, redundant construction, structure of innovative resources is irrational, channel of information sharing is blocking etc.Through the survey, we can found that the public service which come from Anhui provincial governments is not enough scientific. Such as do not understand the reality needs of the enterprises, which lead to blind investment in science and technology, the focal point of innovation policy deviation, service are not on time etc. Therefore, we need to build an effective public service platform of logistics innovation to regulate government services, and provide a basic protection for the healthy development of enterprises and a whole industry.The public service platform of logistics industry independent can help logistics companies to increase R&D capabilities, break through the various industries compartment, promote the construction of enterprise information, achieve rapid development, and understand the practical needs of the logistics enterprises in the service process. The platform can also be useful for integration of resources, at the same time, lead universities, research institutions, enterprises achieve Win-win. Attached great importance to the construction of the public service platform of independent innovation of logistics industry, making it be a good platform for logistics resource mobilization and service-focusing has an important strategic significance for promoting the integration and enhancement of the logistics industry, achieving great development of the entire industry, and enhancing the competitiveness of the logistics industry of Anhui Province.This thesis is totally divided into six parts, the main contents of each part summarized as follows:The first chapter is an introduction, details of the research background of the article, research ideas and methods, and innovation.The second chapter is the literature review, describes in detail the research status at home and abroad from the four aspects:independent innovation, public service, evaluation of public service quality, public service platform of independent innovation.The third chapter describes the theoretical of public service platform of independent innovation which including innovation theory, the theory of public service, evaluation of service quality, the theory of public service platform, lay the foundation for the following study.The fourth chapter describes and analysis the Present Situation of independent innovation in the logistics industry in Anhui Province, and measures the quality of public services of independent innovation of logistics industry in Anhui Province with SERVQUAL model.The fifth chapter summarizes the conclusions, and construct a reasonable platform on this basis;The sixth chapter is conclusion, summarize the results of the whole paper, and envisioning the future research.更多还原