中层管理者角色压力与工作倦怠关系实证研究

【作者】 金乐东；

【导师】 王平；

【作者基本信息】 南京师范大学 ， 企业管理， 2011， 硕士

【副题名】基于组织气候调节作用的视角

【摘要】 随着经济的日益发展和全球化脚步的不断扩展,我国各行业都而临着巨大的竞争压力,群体的工作压力达到了很高的程度并且继续升高的趋势,工作压力带来了一些列的生理心理反应与行为结果,其中工作倦怠是一个比较重要的负面行为结果。本文通过对两个现实事例的思考,对工作压力与工作倦怠关系模型进行改进,将组织气候作为调节变量引入工作倦怠形成机制模型,形成了新的压力—倦怠研究模型,并且将角色压力单独提出作为自变量,工作倦怠作为因变量,研究角色压力与组织气候的交互作用对工作倦怠的影响作用。本文以中层管理者为研究对象,采取了文献回顾法、访谈法等方法,形成了角色压力、工作倦怠测量量表,并且着重讨论了组织气候的维度与量表的设计,通过问卷调查的方式了解了三变量在研究对象上的存在水平,并试图通过实证探寻角色压力对上作倦怠的预测作用以及组织气候不同维度对这一作用机制的调节作用。本文主要分以下几个步骤进行探讨：首先,通过对现实问题的困惑重新建立研究模型,将角色压力从压力源中分离出来,建立角色压力、组织气候与工作倦怠三者之间模型,研究组织气候对角色压力—工作倦怠机制的调节作用；其次,对所需测量量表进行了选择和讨论,并且着重讨论了组织气候量表的制定,对问卷进行探索性因子分析,并进行效度和信度检验；再次,通过调查问卷将所得数据用SPSS17.0进行分析,利用相关分析、回归分析以及多层回归分析对角色压力、组织气候以及工作倦怠之间的关系进行了详细的分析,研究结果显示,角色压力各维度对工作倦怠有明显的预测作用,组织气候中的激发性维度与保障性维度对工作倦怠的形成有明显的缓冲作用；最后,通过研究结论本文对组织气候建设提出了研究建议,总结了本文研究的局限以及对未来研究的展望。更多还原

【Abstract】 Along with the growing economic and expanding steps of globalization, China’s industries are facing great pressure of competition, group work pressure have reached a very high degree and seems continues to rise, working pressure brings out series of physiological and psychological reactions and behaviour results. job burnout is a comparatively important negative behaviour results. This article come from two real examples of thinking, then the work pressure and job burnout relation model was improved, and the organization climate was taken into job burnout formation mechanism model as regulation variables, there formed a new stress-burnout research model.this article puts role stress as a independent variables, job burnout, as the dependent variable, research the relationship between role stress and job burnout,also the interaction of organizational climate.Based on the middle managers as the research object, adopt the method of literature review, expert interview, questionnaire method, this paper formed the role stress scale, and job burnout scale, and then emphatically discussed the organizational climate dimensions and scale designing,by which we can figure out the different level of variables,and explore prediction function form role stress to job burnout,also the adjust function of organizational climate in this mechanism.This paper mainly discussed the following several steps:firstly, with the realistic problems of confusion, re-establishing research models, separating the role stress from the pressure sources, establishing the model of role pressure, organizational climate and job burnout, emphatically discussed the adjust function of organizational climate; Secondly, the questionnaire were chosen and discussed, especially discussed the formation of the organization climate and the scale formulation with exploratory factor analysis, and carries on the validity and reliability examination. The third, by analysing the data form the questionnaire with SPSS 17.0, the author use correlation analysis,regression analysis and the multilayer regression analysis to figure out the detailed relationships between role stress, organizational climate and job burnout, the results of the study show that role stress significantly predict dimensions on job burnout, the motivational climate dimensions and indemnificatory dimensions of organization climate have obvious buffer action on job burnout formation mechanism; Finally, with the research outcome in this paper, the author give the proposals of the construction organization climate and summarize the limitations of this study and the prospects for future study.更多还原