【作者】 廖洁明；

【导师】 夏洪胜；

【作者基本信息】 暨南大学 ， 企业管理， 2009， 博士

【摘要】 突发事件应急管理是21世纪管理学领域最新的一个研究热点。应急管理是指在应对突发事件过程中,为了降低突发事件的危害,达到优化决策的目的,基于对突发事件的原因、过程和后果的分析,有效集成社会各方面的相关资源,对突发事件进行有效预警、控制和处理的过程。本研究包括7个部分,采用文献分析、访谈、问卷调查、模糊综合评价、熵权法等研究方法,实证研究了突发事件应急管理绩效评估问题。1.通过国内外大量文献研究,分析了突发事件应急管理绩效评估的理论和方法的进展、研究成果、存在的问题和发展方向,在此基础上确定了本文的研究内容和研究框架。2.系统分析了突发事件与应急管理的机理、机制、体制、法制和应急预案,探讨了应急管理运行机制,为构建突发事件应急管理绩效评估指标体系提供了理论依据。3.根据突发事件应急管理的基本理论,从突发事件发生的演化路径和应急管理的组织运行机制的视角出发,建立了突发事件应急管理绩效评估指标体系框架。4.按照层次分析法、模糊综合评价法、专家评判法、嫡权法的基本原理,对每个指标赋值给出具体评分标准,运用增加、删减、合并等方法优化绩效评估指标体系,建构了突发事件应急管理绩效评估的多层结构模型。5.根据香港特区近5年来突发事件应急管理的表现,化成数据,运用第5章建立的突发事件应急管理绩效评估指标体系进行实证分析,检验了评估模型的科学性和有效性,并根据数据结果提出了改进建议。更多还原

【Abstract】 In the 21st century, Emergency Management is one of the hot and frontier research areas in managerial studies. Emergency Management is aimed at confining and reducing the damages caused by crises, by analyzing the causes, processes and consequences of crises, so as to optimize the decision making process. Emergency Management is also, by drawing and mobilizing all available resources in society, to devise an effective and efficient warning, curbing and controlling mechanism. Through literature reviews, interviews and opinion surveys (by questionnaire), and building on the theories of fussy comprehensive evaluation, entropy, etc, this dissertation, which consists of 7 parts, looks into the performance evaluation of emergency management.1. Having thoroughly studied the existing literatures, both of PRC and foreign scholars, the theoretical developments as well as practical experiences on the performance evaluation of emergency management are summed up and consolidated. Building upon these, the framework and the contents of this research are established.2. By systemic and in-depth analysis on the mechanisms, relevant legislations, management systems, readiness and preparedness for emergency, a solid theoretical ground for the construction of a performance evaluation model for emergency management is founded.3. According to the basic principles of emergency management, and by consolidating the perspectives of both temporal and spatial developments of emergency and emergency management, the framework of a performance evaluation model for emergency management is constructed.4. According to the theories of analytic hierarchy process, fuzzy comprehensive evaluation, expertise evaluation and entropy, weights are calculated, modified and assigned to different indicators of the performance evaluation model. The indicators of the model are adjusted and streamlined by addition, deletion and combination in accord with some the specific rules. As such, a performance evaluation model for emergency management is completed.5. Based upon the last five-year performance (converted to data) on emergency management of Hong Kong Government, a test is conducted on the performance evaluation model for emergency management as mentioned in Chapters of this thesis. The test shows that the performance evaluation model is scientific and its validity is acceptable. On further analysis of the test results, suggestions and recommendations are duly made.更多还原