【作者】 周善忠；

【导师】 何桢；

【作者基本信息】 天津大学 ， 管理科学与工程， 2005， 博士

【摘要】 本文在对我国制造业持续质量改进现状进行调查研究的基础上,综合运用管理科学、信息科学、网络技术、现代质量管理理论和系统工程理论等,以构建面向持续改进的集成质量系统为主线进行了深入的理论研究和实证分析,取得了如下成果:首先,针对我国制造业企业目前在质量改进方面存在的问题和特点提出了基于顾客需求的持续质量改进机制;第二,提出一种应用模糊数学理论确定顾客需求权重的方法,在此基础上,应用Kano模型和QFD相结合的方法评估待改进过程的优先级;第三,本文对制造业企业的质量信息分类进行了研究,设计了基于质量BOM的质量信息组织方法。进而,研究了基于过程的持续质量改进方法及其有效的实施支撑模式——质量工具的集成。第四,针对面向持续改进的计算机集成质量系统的特点,本文首次提出并阐述了集成质量系统三维体系结构模型,为集成质量系统开发和运行的系统化、完备化、降低系统的风险和复杂度、提高实施的成功率提供了有效的方法保证。第五,从全生命周期质量管理的角度探讨了面向持续改进的集成质量系统与企业CIMS其它三个子系统之间的信息交互关系,建立了以集成质量系统为核心的企业全局质量信息集成框架模型。最后,应用上述理论研究成果设计开发了面向持续改进的计算机集成质量系统,并以天津某制造企业为背景开展了实证研究,取得了明显的效果。更多还原

【Abstract】 Based on an extensive survey of continuous quality improvement (CQI) situation of manufacturing industry in China, this dissertation takes considerable study on the theoretical feasibility and implementation of constructing an integrated quality system (IQS) for CQI with a comprehensive use of the tools and techniques in management science, information science and network technology, modern quality management theory as well as system engineering. The main contents and achievements are listed as follows:1.The dissertation first identifies the problems for domestic manufacturing companies to implement quality improvement and accordingly proposes a customer-oriented CQI mechanism.2.A new method of obtaining customer requirements weights is proposed based on the theory of fuzzy set theory. The process priority to improve is then evaluated by combining the Kano’s model and QFD method.3.The category of quality data within the manufacturing industry is studied and a method of quality BOM is thus designed to organize quality data. The major contribution of this part is developing a methodology of integrating current quality tools in effectively supporting CQI.4.A structural model of three-dimension IQS is first proposed in this dissertation to reduce the risk and complexity in developing a computerized quality improvement system.5.The information exchange mode between IQS and the other three subsystems of CIMS is identified based on the whole life circle of quality management. And a conceptual structure of IQS-centered quality information system is proposed for a typical CIMS manufacturing company.At last, a software package of IQS for CQI—IQMS 1.0 is developed to test the methodologies and techniques mentioned above. The successful use of the software in a manufacturing company proves the validity of the methodologies proposed in this dissertation.更多还原