【作者】 程亚飞；

【导师】 蒋云根；

【作者基本信息】 华东师范大学 ， 行政管理， 2010， 硕士

【摘要】 行政服务中心是我国行政体制改革中出现的新事物,是地方服务型政府建设过程中一个重要的创新载体。行政服务中心在服务型政府理念的指导下,通过集中式办公的组织方式,依靠先进的技术手段,为企业和公民提供一体化服务,并以此加强政社合作。在近几年的实践中,各地推陈出新,将行政服务中心作为一个有形平台,创新服务理念和工作方式,从单一的审批业务到综合性的服务业务,它在满足公民日益增加的公共服务需求、厉行节约行政成本等方面取得了显著的成效。这种地方政府治理的创新模式,在规范政府行为、推动政务公开、提高行政效率等方面还会发挥更大作用,为我国政府转型提供经验借鉴。论文分五部分对我国行政服务中心的功能进行探索性研究,目的在于分析现在行政服务中心的功能定位,结合我国政府职能转变的要求,使其能优化资源配置、健康发展。论文第一部分以相关概念为挈领,总结国内外研究现状中有关行政服务中心发展存在的问题和未来取向,在注入作者理解后形成了论文的研究框架,为全文论述定下基调。论文第二部分阐述了我国地方行政服务中心产生的背景,包括行政审批制度改革、服务型政府建设和电子政务发展。在这些背景之下,行政服务中心经历了从串联式模式到并联式模式的变迁,并形成了现有的角色转换和功能定位。通过了解行政服务中心的外部环境、组织机构及运行现状,结合新公共服务理论,其功能可以归结为服务、合作、创新三个方面,其中服务职能是行政服务中心最基本的功能。打破传统单一的审批职能,行政服务中心回归公民本位,整合内部资源,重组审批流程,在合作整合中成为政府与社会良性互动的平台。论文第三部分以上海市浦东新区市民中心为例,探讨我国地方行政服务中心发展过程中的功能定位,组织内部机构和运行实践现状。第四部分结合实践运行得出行政服务中心发展中存在的问题和症结。论文以小见大,最终通过个案研究并运用默顿的功能分析范式对组织功能进行了理论分析,在比较、借鉴的基础上,结合我国行政体制改革目标提出了相关对策建议。更多还原

【Abstract】 The Administrative Service Center is the new thing that appears in the administration reform system in China. It is an important carrier in the process of local service government construction. The concept of the Administrative Service Center is that, under the guidance of service-oriented government, relying on advanced technology, through a centralized office as a new organization, the platform provides the integrated services for enterprises and citizens, and as a result, strengthen the cooperation between government and community. During ten years of execution with different local innovation, the Administrative Service Center, as a visible platform, continually innovated manner and methods of work, from a single service to integrated business, greatly satisfied the growing demand of citizens for public services, and achieved a remarkable achievement in administrative cost savings. The innovations of local governance as a model will play a great role in regulating government acts, making administration affairs more open and improving administrative efficiency, etc. And more importantly, it will provide experience for government transformation.The paper consists of five parts which firstly explores the function of the Administrative Service Centers in China, and then analyze the location of their functions. Combining the requirements of transformation of government functions, the paper enables them to optimize resource allocation, and develop healthy. Based on the concept with related, the first part of this thesis summaries the issues and development of the Administrative Service Center. After my comprehension, the formation of this thesis forms, which sets the tone for the full thesis. The second part of this thesis elaborates on the background of Chinese local Administrative Service Center, including the reform of administrative examination and approval system, serving government and E-Government construction. In these backgrounds, the Administrative Service Center has undergone the change from series model to parallel model, and forms the existing role conversion and functions location. By understanding the external environment, organizational structure and current status of the Administrative Service Center, combined with the new public service theory, its function can be attributed to service, cooperation, and innovation, in which the service functions are the most basic function. Breaking the traditional and single function of review and approval, the Administrative Service Center returns to its citizen own standard, integration of internal resources, becomes the positive interaction platform for the government and the social integration. The third part of this thesis takes the Public Service Center of Shanghai Pudong as an example, exploring the functional location, the agencies within the organization and the operating mechanism. The fourth part is in the process of the development of local Administration Service Center, and analyzes the problem and crux in the development. Through case studies and using functional analysis paradigm, this thesis analyzes the organizational function from the theoretical angle. On the basis of comparison and reference, combined the administrative reform targets, this thesis puts forward some suggestions.更多还原