【作者】 夏宇宙；

【导师】 谢心灵；

【作者基本信息】 重庆大学 ， 工业工程， 2010， 硕士

【摘要】 在知识经济时代,知识工作团队正日益成为组织中最重要的工作方式之一。团队制的大量应用,增加了多元化的劳动力一起共事的概率,引发了团队异质性问题。成员异质性对团队效率具有“双刃剑”的作用,异质性的存在可以促使团队提出高质量的解决方案,但同时会降低团队凝聚力,增加冲突,从而降低团队绩效。因此,如何有效管理团队成员的异质性,趋利避害,在理论和现实上都具有重要意义。论文在探索性实验和相关理论研究及分析的基础上,考察了异质性和知识工作团队效率之间的复杂影响关系;分析了团队冲突在异质性和知识工作团队效率之间的中介作用;另外,研究了例行性任务在异质性和团队冲突之间所起的调节作用。为了全面探索异质性对知识工作团队效率的影响作用,文章首先根据理论分析和研究目的将异质性和团队冲突分成了两个维度,并且构建出了异质性-团队冲突-知识工作团队效率关系模型,并提出了本研究需要证实的九个假设。其次利用问卷调查的实证分析方法获得了样本数据,借助SPSS13.0,利用相关分析和回归分析法对样本数据进行处理。研究结果表明,由于不同的异质性所具有的特性不同,所以,它们对知识工作团队效率的影响途径也不尽相同。高工作相关的异质性通过任务冲突来影响知识工作团队的效率,而低工作相关的异质性则通过关系冲突来影响知识工作团队的效率。任务冲突和关系冲突对知识工作团队效率的影响作用相反,任务冲突和知识工作团队效率正相关,而关系冲突则和知识工作团队效率负相关。研究更进一步表明,任务冲突在高工作相关的异质性和知识工作团队效率之间起部分中介作用,类似的是,关系冲突在低工作相关的异质性和知识工作团队效率之间也起部分中介作用。另外,例行性任务在高工作相关的异质性和任务冲突之间起调节作用。更多还原

【Abstract】 In the times of knowledge economy, knowledge work team is increasingly becoming one of the foremost work approaches in organizations. Team requires more employees of different demographic attributes to work together, which makes diversity be in the spotlight. Diversity is a double-edged sword for team efficiency. Diversity can enhance team efficiency by inspiring members to give high quality solutions, but at the same time which can decrease cohesion and increase conflict, finally decrease team efficiency. So, it’s significant for both theory and practice to regulate team diversity availably.Based on an exploratory experiment and interrelated theory research, the dissertation investigates the complicated relationships between diversity and knowledge work team efficiency; mediating effect of conflict has been analyzed between diversity and knowledge work team efficiency; in addition, moderating effect of routineness task has also been tested between diversity and knowledge work team efficiency.Team diversity and conflict has been divided into two dimensions in order to explore the effect relationship between diversity and knowledge work team efficiency clearly. The relation model of diversity-team conflict-knowledge work efficiency has been built. Nine hypothesizes has been set up in the dissertation. An empirical study has been carried out to gather survey data from enterprises. Survey data has been processed by correlation analysis and regression analysis with the aid of software SPSS13.0.The research results show different diversity has different avenue to affect knowledge work team efficiency. High job-related diversity affects knowledge work team efficiency via task conflict, but low job-related diversity affects knowledge work team efficiency via relationship conflict. Task conflict has a positive effect on knowledge work team efficiency. In the other round, relationship conflict has a negative effect on knowledge work team efficiency. Further researches show task conflict has an incomplete mediating effect between diversity and knowledge work team efficiency. Relationship conflict also has an incomplete mediating effect between diversity and knowledge work team efficiency. As a moderator, routineness task has a moderating effect on the relationship between high job-related diversity and task conflict.更多还原