【作者】 田晓燕；

【导师】 胡伟；

【作者基本信息】 上海交通大学 ， 公共管理， 2009， 硕士

【摘要】 我国随着改革开放的深入,政府权力的收缩和人民主权意识的增强,要求政府为社会、企业、公众服务的呼声日渐高涨。随着社会主义市场经济的逐步确立和中国加入全球化竞争的要求,随着非政府组织、社区的发展、完善和公民参政意识的提高和信息交流的便捷,政府行政职能、观念、面临的环境等都发生了深刻变革,必须改变过去那种事无巨细、大包大揽的管理方式,强化政府服务职能。尤其是我国面临着从工业社会转向信息社会,并进一步融入国际社会的历史转型时期,如何成为一个能够赢得公民信任的政府,面临着很大的压力和挑战。如今,选择服务型政府的取向已经成为共识。本研究准确捕捉到国外政府行政改革趋势,以新公共服务理论为理论框架,建构新型的服务型政府模式,并努力对我国行政改革中,服务型政府构建的现状及问题进行分析,这无疑对我国行政改革及服务型政府的建设具有重要的现实意义。建立服务型政府既是现代公共行政改革和发展的历史潮流,也是中国政府自身发展的内在需要。马克思主义经典作家早就把政府为公众服务的思想研究得很完备、很充分了,比如马克思的“公仆论”、毛主席的“全心全意为人民服务”的思想、邓小平的“管理就是服务”、江泽民“三个代表”的理论以及胡锦涛的建设“和谐社会”等等,十分清楚地表明了服务政府的观点。然而政府发挥服务社会的功能为社会及公众服务的原则,即使在西方发达国家的实践中也经过了不断的演变和完善。如今面临一个全球化和信息化的时代,世界各国都在把实现“更好的治理、更好的服务”作为政府改革和发展的目标以应对全球化的挑战。尽管各国在政府改革新理念的表述上各有各的侧重点,但核心都是围绕着如何提高对公众服务的素质而展开。当前我国关于服务型政府的理论研究主要从借鉴国外的新公共管理理论出发,强调用创新来改造传统的官僚体系,将企业经营中重视成本、顾客满意的成功经验引入到政府运作当中,以提高政府绩效和施政的满意度。在对策操作上,也多以西方国家改革策略的核心内容为参照,探索建设服务型政府的目标模式与具体措施。本文分为五个部分,从服务型政府的理论依据和价值取向出发,分析了我国服务型政府的内涵和体制,对我国服务型政府的建构提出了自己的观点和看法。第一章是绪论,从实际出发叙述了服务型政府建设的理论价值和现实意义,并对相关研究文献进行回顾;第二章主要叙述了服务型政府的理论支撑,为服务型政府的构建提供了理论支持;第三章分析研究了服务型政府的核心特征和价值取向;第四章以新公共服务的视角,重点研究了服务型政府的构建要素及对其实现路径做了进一步开拓;第五章分析了我国建设服务型政府面临的动力和阻力因素。在客观分析了目前我国服务型政府建设的现状,尤其剖析了存在问题的基础上,提出了自己的一些建议。更多还原

【Abstract】 With China’s reform and opening up, the Government has the power of contraction and enhanced the awareness of people’s sovereignty, to ask the Government to the community, businesses, public services are growing. With the development of socialist market economy has gradually established and China’s accession to the demands of global competition, with the non-governmental organizations, community development, and improve political participation and civic awareness and easy exchange of information, the government administrative functions, the concept of the environment facing profound changes have taken place must be changed in the past has become obsessed with micromanaging,management, strengthen the functions of government services. In particular, faced with China’s shift from the industrial society, information society, and further integration into the international community’s history during the period of transformation, how to become a citizen to win the trust of the government, faced with great pressure and challenges. Today, the choice of service-oriented government has become a consensus-oriented. In this study, to accurately capture the trend of foreign government administrative reform, with a new theory of public services for the theoretical framework to construct new models of service-oriented government and the efforts of China’s administrative reform, building a service-oriented government and the issue of the status quo analysis, which is no doubt China’s administrative reform and building a service-oriented government has an important practical significance.The establishment of a service-oriented government is a modern public administration reform and development trend of history, but also the development of the Chinese government’s own internal needs. Marxist classical writers has long been the Government’s thinking on public service research very well, very good, such as Marx’s "public servants" and Chairman Mao’s "serve the people wholeheartedly" thinking, Deng Xiaoping’s "management is service," Jiang Zemin’s "Three Represents" theory as well as the construction of Hu Jintao’s "harmonious society" and so on, very clear that the view of the Government service. However, the Government of the function to play in serving the community, society and the principles of public service, even in the practice of Western developed countries has also been constantly evolving and improving. Now faced with a globalization and information era, every country in the world in the realization of "better governance, better services," as the goal of the reform and development to cope with the challenges of globalization. Despite the new concept of reform in government statements on each of the focus, but revolves around how to improve the quality of service to the public launch. The current service-oriented government in China on the theoretical study from abroad, mainly from the new public management theory, emphasizing innovation to transform the traditional bureaucratic system, will be of great importance to the cost of business operations, customer satisfaction into the successful experience of the operation of the government were to raise Government Performance and policy satisfaction. Operation in countermeasures, but to Western countries more than the core content of the reform strategy in the light, to explore building a service-oriented government with the goal of model specific measures.This article is divided into five sections, from a service-oriented government of the theoretical basis and the starting values, analyzes the meaning of service-oriented government and institutions of our country the construction of a service-oriented government put forward its own views and perspectives. The first chapter is the Introduction, is described from the reality of building a service-oriented government of theoretical value and practical significance, and to review relevant research literature; chapter describes the main theory of service-oriented government support, in order to build a service-oriented government has provided theoretical support; analysis of Chapter III of the service-oriented government’s core features and value orientation; the fourth chapter of a new public service perspective, focused on building a service-oriented government to its elements and further open up the path; Chapter V analysis of the construction of a service-oriented government in China is facing a driving force and resistance factors. In an objective analysis of the current service-oriented government of China’s construction of the status quo, in particular, analyzes the problem based on some of the recommendations of its own.更多还原