【作者】 罗升阳；

【导师】 王英林；

【作者基本信息】 上海交通大学 ， 计算机应用技术， 2010， 硕士

【摘要】 知识管理是协助企业组织和个人,围绕各种来源的知识内容,利用信息技术,实现知识的生产、分享、应用以及创新,并在企业个人、组织、业务目标以及经济绩效等各方面形成知识优势和产生价值的过程。企业知识管理系统是辅助企业进行有效的知识管理的软件系统。由于不同企业知识结构的内容和方式有较大差异,而即使在同一企业中,需求也往往会随着时间的推移发生变化。企业希望知识管理软件能够提供一个逻辑框架,其中的知识管理具有客户化配置的能力。在这种可配置的知识管理系统中,知识处理流程管理需要研究以下问题:1)如何对流程的执行过程进行有效的管理,这是由于企业的知识产生、评价以及重用等活动与流程的执行过程紧密相关,通过有效地控制知识的处理过程,才能保证企业知识库中知识的质量;2)流程参与者分配问题,这是因为传统的参与者分配方法不能满足可配置知识处理流程的动态建模需求,而现有的动态参与者要配方法又是基于内在和用户定义的硬编码函数,这种函数不是很容易被最终用户实现。在用户界面方面,由于企业知识结构可以客户化配置,而有关的企业知识用户操作界面上的内容依赖于企业知识对象的类别,因此要求用户界面在适应企业知识结构的变化过程中,必须保持可用性。针对上述情况,本文的主要研究工作如下:1)提出了一种基于过程的可配置知识处理流程管理方法。在该方法中,用户通过活动状态配置,能够有效地控制知识的处理过程;通过知识状态配置,能够控制知识处理过程当中产生的知识的质量;通过基于本体的WPA配置,能够满足知识处理流程中的动态需求。2)提出了一种基于本体的可用性用户界面生成方法。在该方法中,首先根据可用性用户界面设计原则,利用领域本体中的概念及其关系的相似性自动生成符合结构性原理的初始化用户界面,然后允许用户在此基础上进行客户化配置,从而提高了用户界面的可用性。更多还原

【Abstract】 Knowledge management is the process of helping enterprises and individuals to realize the knowledge production, sharing, application and innovation and generate advantage and value in areas such as business objectives and economic performance using information technology on the various sources of knowledge content. Knowledge management system is software to assist enterprises in effective knowledge management. The contents and the forms of the knowledge structure are quite different not only in different enterprises, but even within the same enterprise. The enterprises hope that the developer can provide a logical framework in which the knowledge management can be custom-configurable. In such a adaptable knowledge management systems, knowledge management process needs to study the following questions: 1) How to effectively manage the procedure of knowledge dealing process, for the activities of knowledge creation, knowledge assessment and knowledge reuse are intensively related with knowledge dealing process. Through the effective control the procedure of knowledge dealing process, the quality of the knowledge in enterprise knowledge base is assured. 2) The participant assignment problem of knowledge management activity. That is because the traditional participant assignment methods can not satisfy the dynamic modeling requirement in the adaptable knowledge dealing process, while the existing dynamic participant assignment method is based on the intrinsic and user-defined hard-coded functions, which are very difficult for the end user to implement. In the user interface, because of the adaptability of the enterprise knowledge structure, and the contents of the user interfaces of the system depend on the type of enterprise knowledge, so it requires that the user interface of the system is able to adapt to the changes of the enterprise knowledge structure and keep usable.In response to these issues, the main efforts of this paper are as follows: 1) A method of adaptable knowledge dealing process based on procedure is proposed. In this method, through the activity state configuration, the effective procedure management is made, and through the knowledge status configuration, the quality of the knowledge generated in the knowledge dealing procedure is assured, and through the ontology-based participant assignment configuration, the dynamic requirement in the procedure of knowledge dealing process is satisfied. 2) A method of ontology-based user interface creation is proposed. In this method, it firstly automatically generates the initial usable user interface which is well-structured based on the concept similarity and relationship in the ontology, then allows end user to configure it according to needs. Thus, the usability of the user interface is assured.更多还原