【作者】 邵真；

【导师】 冯玉强；

【作者基本信息】 哈尔滨工业大学 ， 管理科学与工程， 2008， 硕士

【摘要】 随着信息技术的发展及信息化的普及,越来越多的高校实施并开始使用信息系统。然而,在高校信息化建设的过程中,过于重视信息系统及其基础设施,而对活动的主体—用户重视不够,考虑系统的运行效率多于用户的使用效率。高校教师和学生对信息系统的采纳情况并不理想,高校投入了大量的资金开发并实施信息系统却并没有取得预期的效果,造成了资源的浪费。建设高校信息系统的最终目的是辅助教师更好地进行日常办公,辅助学生更好地进行课程学习。如果系统设计过于复杂或不合理,教师和学生不愿意使用系统,则系统的价值就得不到体现。系统的设计应该以教师和学生的需求为导向,充分考虑教师和学生的想法,让教师和学生真正愿意采纳信息系统并在日常工作和学习中使用信息系统,从而达到提高教育质量和效率的目的,让高校信息系统发挥其应用的价值。因此,识别出影响高校群体采纳信息系统的关键因素,对提高高校内部信息系统使用率具有的重要意义。本文在对比分析技术采纳模型TAM和计划行为理论TPB模型之后,选取整合后的C-TAM-TPB模型作为论文的理论基础,并结合高校的环境特点对C-TAM-TPB模型进行了修正,根据现有的研究结果及理论基础提出论文的研究模型和相应的假设。通过对各大高校的学生和老师进行网上问卷调研,共收集到252份有效问卷,并通过结构方程模型对数据进行了实证检验。实证研究结果表明,模型对数据具有较好的拟和程度,能够解释50.8%的系统采纳意图。其中感知的有用性、计算机自我效能感对系统采纳意图有显著的影响;工作的相关性和感知的易用性对感知的有用性有显著的影响,进而间接地影响系统的采纳意图;同事或同学的系统使用行为对个体感知的工作相关性和采纳意图有显著影响,领导的建议对采纳意图无显著影响。论文在最后对高校信息系统采纳的实证研究结果进行了详细的分析,以期能够为高校内部开发并实施信息系统提供指导。更多还原

【Abstract】 With the development of information technology and its generalization, more and more universities have implemented or begin to implement information system. However, most of them pay more attention to the software and its technological infrastructure but ignore the role that users have played in the development process. They consider more characteristics and efficiency of the software than the users’and have forgotten the user-oriented principle. So that teachers and students’acceptance of information system is not satisfactory. Although the universities have devoted a great amount of money into the development and implementation of information system, they have not achieved expectated effects, which result in a waste of monetary and human resources. In order to improve system acceptance rate in universities, it is necessary to recognize the key factors that influence teachers and students’acceptance of information system.The finial purpose for universities to implement information system is to aid teachers and students to deal with daily work-related tasks and find study-related resources more efficiently and conveniently. If the system is designed more complicated and can not satisfy daily requirements, teachers and students would not like to use information system and the value of the system can not be realized. System design should be user-oriented and consider teachers and students’thoughts accurately. So that teachers and students are pleased to use the system and can use the system accurately.This paper reviews and compares TAM as well as TPB Model and selects integrated C-TAM-TPB model as the basic theoretical framework. Then the paper analyzes the characteristics of university environment and proposed the research model and corresponding hypotheses based on revised C-TAM-TPB model. 252 questionaries are collected from teachers and students of several universities though online survey and structural equation is used to examine the research model.Overall, the research model shows a reasonable good fit with the data and can explain 50.8% of individual acceptance intention. Based on the responses collected from online survey, the empirical research suggests that perceived usefulness, computer self-efficacy have significant influence on system acceptance intention. Job relevance and perceived ease of use have direct significant influence on perceived usefulness and indirect influence on system acceptance intention. Peer influence has siginificant influence on job-relevance and system use intention while superior influence has insiginificant influence on system acceptance intention. Finally the paper gives conclusions and future research directions based on empirical research results.更多还原