【作者】 王艳艳；

【导师】 李夏苗；

【作者基本信息】 中南大学 ， 交通运输规划与管理， 2008， 硕士

【摘要】 城市轨道交通是近年来发展最快的公共交通之一,绩效评价是企业管理理论研究的一个热点问题,因此城市轨道交通企业的绩效研究是具有重要的理论意义和实用价值。城市轨道交通企业的特殊性质导致它离不开政府的财政补贴,但如何将绩效水平与补贴金额挂钩,提高企业效率,发挥补贴效用最大化又是有待解决的问题。本论文主要研究内容和创新点如下:(1)从城市轨道交通企业战略图出发,着重对城市轨道交通企业的绩效评价与补贴机制进行研究。在指标体系构建过程中,从社会效益和企业效益两方面出发,建立了一个绩效评价动态循环体系,其指标结果不仅传达了评价结果,也传递了产生结果的过程。(2)通过研究城市轨道交通企业运作层、支持层和结果层的绩效指标,应用改进的证据推理方法有效地解决绩效评价中所存在的综合性、模糊性和不确定性,并将定量与定性指标进行有效地信息融合。(3)运用“博弈论”分析政府给予城市轨道企业财政补贴的必要性,提出以绩效水平为补贴系数,来调节每个部门的补贴金额,从而调动企业员工积极性,提高企业效率,改善由政府与企业之间讨价还价确定补贴金额的现象。(4)将上述理论和方法应用于某地铁公司的绩效评价中,验证其思路和方法的科学性和可操作性。更多还原

【Abstract】 In recent years, urban rail transit is one of the fastest growing public transportations. And it is a hot issue to estimate performance, so it is theoretically and practically valuable to study on the performance of urban rail transit. Because of its special nature, urban rail transit can’t operate without financial subsidies from the government .In order to improve business efficiency and maximize the effectiveness of subsidy, it is a pending problem to integrate performance with subsidy.This thesis involves the main contents and the innovation as follows:(1) It focuses on researching the performance estimation and subsidies from strategy plans of urban rail transit. Based on social and business benefits, it establishes a dynamic cycle system of performance estimation .And its results not only convey the results, and convey the procession of the results.(2) Through researching operation layer, supporting layer and results layer of urban rail transit, this thesis uses ER to effectively solve the ambiguity and uncertainty of performance estimation, to effectively integrate quantitative and qualitative indicators.(3) It uses game theory to analyze the necessity of government subsidies for urban rail transit. And the performance level is regarded as subsidy coefficient to adjust the amount of subsidies, in order to mobilize the enthusiasm of employees, to improve the efficiency of enterprises and to improve the phenomenon of bargaining about the amount of subsidies between the government and enterprises.(4) The described methods’ reasonability and practicability are verified by applying to estimate the performance of some corporation.更多还原