【作者】 张泰峰；

【导师】 张金隆；

【作者基本信息】 华中科技大学 ， 工商管理， 2008， 硕士

【摘要】 软件外包在全球都是一个热门话题,中国软件业更是把软件外包看作中国软件发展的重点。中国软件外包服务在国际市场上的知名度也越来越高,一方面国外公司出于规避风险及降低成本的考虑开始把越来越多的软件项目外包给中国公司,另一方面国内软件外包服务商通过合作、收购、设立分支机构等方式进入国际市场。为了提高承包方的软件项目管理水平,国内软件外包企业积极的向国外同行学习,能力成熟度整合模型和项目管理知识体系就受到了国内软件外包企业空前的重视。本文从国内的跨国软件外包企业软件项目管理中存在的问题入手,包括沟通不顺畅、跨国团队建设比较困难、文化差异明显等,针对这些问题从项目管理模式和项目管理过程两个方面对问题进行分析,并结合企业实际情况提出相应领域的解决办法。本文首先对国内外的软件项目管理研究情况进行阐述。然后,对现在的软件外包项目管理方式进行分析,找出其中存在的问题,主要包括项目管理模式和项目管理过程两个方面的问题。对于项目管理中存在的问题,综合能力成熟度整合模式和项目管理的知识体系进行分析,在软件过程管理、团队沟通管理、项目范围管理和人力资源管理等领域找出有效的解决方案。最后,通过对问题的详细分析,结合国内的跨国企业软件项目开发的实际情况,提出比较有效的解决办法,并且在实际外包软件项目中应用和验证该解决方案。更多还原

【Abstract】 Software outsourcing is a global focus, and it is a main development area for the Chinese software industry. Software outsourcing service of China is becoming famous in the world. On one hand, the companies of other countries are transferring more and more projects into China to avoid risks and reduce cost. On the other hand, the software service suppliers of China are coming into the international market through cooperation, buy and founding office in other countries. The software outsourcing companies of China carefully study from the foreign software outsourcing companies to improve the capability of software project management as contractors. So software outsourcing corporations of China very pay attention to the Capability Maturity Model Integration and Project Management Body of Knowledge.The research begins from the problems of software project management in software outsourcing multinational corporations of China. The problems include: communication, difficulty of multinational team building, difference of culture etc. These problems are analyzed on project management model and process. The relative solution is concluded in the real company environment.In first part, the research of project management in the world is described. Then, I analyze the approach of project management and describe the problems of project management model and process. Use the capability maturity model and project management body of knowledge to analyze the exist problems. Find a solution in software process area, communication management area, scope management area and human resource management area. Finally, provide a valid solution through the foregoing analysis in the software project environment of software outsourcing multinational corporations of China and validate the solution in a software outsourcing project.更多还原