【作者】 谢树茵；

【导师】 杜纲；

【作者基本信息】 天津大学 ， 管理科学与工程， 2008， 硕士

【摘要】 近年来,越来越多的新型企业涌现而出,项目形式迅速发展,对组织结构的要求也在不断提高。而矩阵式组织由于具有资源共享,促进横纵向联系,应变能力强,工作效率高等特点,受到了很多项目驱动型企业的青睐,例如房地产公司,投资公司,咨询公司,研发公司,社区卫生组织等。由于矩阵式组织具有双重命令线的复杂性,其绩效管理问题有别于以往的单一命令线组织。但是目前对于矩阵式组织绩效管理系统研究较少,也没有考虑到矩阵式组织的协同绩效,在此背景下,本文尝试对矩阵式组织的绩效管理系统进行比较深入地探讨,基于系统理论探索矩阵式组织绩效管理及其管理体系,并分析其协同绩效,同时以平衡计分卡为例,建立矩阵式组织绩效管理的体系。本研究基于系统理论和相关绩效管理理论,主要对矩阵式组织绩效评价的理论、方法及管理实践进行研究,主要工作有:第一,分析了矩阵式组织的特点,并对相关理论进行综述。同时着重阐述了目前对矩阵式组织绩效管理的研究现状,以及本文研究矩阵式组织绩效的背景与意义。第二,通过系统思考的方法,首先对绩效管理系统进行分析,然后深入到矩阵式组织的绩效管理系统分析,首先分析其特征,然后根据系统理论建立矩阵式组织绩效管理系统架构,画出三维立体系统框图。在此基础之上,对矩阵式组织绩效管理系统进行协同分析,并分析协同类型与方法,最终建立协同框架。第三,基于平衡计分卡理论,对矩阵式组织的整体战略进行分解,并通过协同机理,将矩阵式组织的绩效层层分解。在战略地图理论的基础上,通过分解战略形成战略地图,将战略地图层层分解,从而建立矩阵式组织整体及各部门的平衡计分卡。最后,进行了应用性研究,运用本文的研究成果对某卫生院的矩阵式组织绩效管理体系进行了范例研究,并设计其平衡计分卡。更多还原

【Abstract】 In recent years, a lot of domestic and foreign corporations have changed their organization structures. More and more corporations change the original single power line structure into matrix structure, which has double power lines. As one of the characteristics of matrix structure is the complexity of two power lines, how to evaluate the employees’performance fair and appropriately becomes a big problem. Performance management plays an important role in corporation management, which can evaluate the corporation development and staff development. However, most of the methods and theories of performance management so far focus on the single power line, or give priority to one power line, and neglect another power line.At the same time, performance management plays an important role in the management of enterprise. But till now, the methods and theories of performance management are all about single power line, and there is only a little of research about double or multiple power line organization. In the research of double power line organization, the current situation is giving priority to one power line, and considering another power line as reference. In the process, the two-dimension characteristic has been ignored. At the same time, the cooperation and association with in the double power line organization has been neglected as well as the cooperation effect. Balanced Score Card, as a new tool of performance management, can provide new way to matrix organization performance management based on the balanced thinking. According this background, I try to have a deep discussion about the matrix organization performance management and its management system based on Balanced Score Card theory.At the end, methods and conclusions in this thesis, were applied to the research on some hospital as a case, and designed the fuzzy performance and its management system based on fuzzy set theory.更多还原