【作者】 周俊君；

【导师】 陈长清；

【作者基本信息】 华中科技大学 ， 软件工程， 2007， 硕士

【摘要】 随着现代社会高科技的发展,高速度、快节奏已经越来越成为人们必需的生活方式。人们的时间也就愈发显得宝贵,对排队的等待也就愈发无法忍受。于是,出行前先通过网络或手机查询一下哪个银行网点排队的人少,这是信息化社会人们解决这类问题的较好方案。系统主要包括客户端、后台和排队模拟机三部分。系统首先通过排队模拟机,模拟银行中排队机实时发送的数据,并将数据送到后台服务器。在服务器端,系统通过联机分析和数据挖掘,对数据进行分析处理。客户可登陆我们的网站或手机查询,在地图上查询自己附近的网点,以及当前各网点中正在办理业务的客户等待情况。同时,客户还可以通过输入自己将要到达的时间点,系统将会根据历史数据以及当天已有数据做出一个合理的预测。同时,系统也能为银行内部组织决策者带来决策的宝贵参考。系统通过对排队人数的统计,将各网点在各时间段的客户人数的情况,以图表的方式显示给银行内的管理人员。并且,通过数据挖掘,对各网点客流量未来的发展趋势做出预测。决策者可参考预测结果,对网点进行更加合理的布局。此系统就是在科技领域实现以人为本的具体体现。首先,系统能满足银行客户实时方便地了解银行业务情况以便安排去哪家银行办理业务。其次,银行内部也能及时了解各网点的各种历史业务情况和未来的预测,以确定更加合理的网点设置与人员配备。更多还原

【Abstract】 With the high-tech development of modern society, high-speed, fast-paced lifestyles have increasingly become necessary. Time become more valuable, people will become more unbearable for the queue of waiting. Thus,Before leaving through the internet or mobile phone inquiries about which bank outlets queuing is less, this is a better solution to such problems of the information society.System includes client, background and queuing simulator. First system simulates a queue machine in the bank outlet to send queuing data to the server background via a queue simulator. At server end, the system analyzes and process data via online analytical processing and data mining. A customer can log on our web server or use mobile phone, queue the outlets nearby on the electronic map to learn how many people are waiting in each outlet. In the meantime, a customer could input the time he would arrive. Then the system will give a reasonable forecast for future waiting people by history data and current data. At the same time, system can supply decision-making references for managers of bank. The system shows the number of customers by each outlet and each time segment in the form of chart and table to managers of bank according to the statistics of queuing people. The system can also forecast the trend of customer flux of each outlet by data mining. The decision-maker could refer the forecasting result to arrange bank outlets more reasonable.In the field of science and technology system is a concrete expression to the people-centered. First, system can satisfy the bank customer to inquiry the bank’s real-time business in order to arrange to which bank is for business. Secondly, the bank can understand the history of the outlet’s business and future forecast, and confirm arranging bank outlets and Staffing more reasonable.更多还原