【作者】 皮立；

【导师】 王惠芬；

【作者基本信息】 暨南大学 ， 应用心理学， 2007， 硕士

【摘要】 我国企业开始从传统的人事管理转向现代人力资源管理,需要构建适合本企业的绩效管理体系。然而,实施有效的绩效管理并不是一件容易的事,而是人力资源管理最棘手的问题之一。国内有一项调查研究,通过对已建立绩效管理制度的100家大、中型公司进行的调查表明,大约有65%的公司对他们的绩效管理体系有一定程度上的不满,有45%以上的公司认为现有绩效管理体系不能满足公司发展的需要。绩效管理是国内企业探索多年,至今仍没有很好地解决的难题。伴随着经济全球化和高科技更新的加速,企业之间的竞争逐渐演变为管理科学竞争的新格局。采购,作为现代化企业管理中的重要一环和供应价值链上的核心之一,愈来愈受到企业和企业家的重视。作为物流活动的起点,采购涵盖了从供应商到需求方之间的货物、技术、信息或服务流动的全过程。采购成本是企业成本控制中的主体和核心部分。采购成本直接影响着企业最终产品的定价和企业的利润,良好的采购将直接增加企业的利润和价值,有利于企业在市场竞争中赢得优势。在以往的论文中,多是讨论整个公司的绩效管理体系的设计研究,并没有针对某一具体岗位的绩效管理进行探讨,而每一不同岗位的绩效指标又是要因岗而异的,采购员工作职责范围广,接触层面多,因此要对采购员进行考核,必须清楚采购员的职责,具体工作内容,才能有针对性地设计出适合采购员的绩效管理指标和体系。本文以民营制造型企业D公司为研究背景,通过文献收集、访谈、问卷等方法,广泛收集项目,先后形成预试问卷和正式问卷,在公司内采购部及与采购关联部门进行调查,运用探索性因素分析,对问卷进行分析、探讨,再结合层次分析法计算各因子权重,从而得出采购员绩效考核KPI指标的因子和权重为及时到货率:0.3128,采购合格率:0.2818,采购额:0.0586,降价额:0.1388,处理时间(效率):0.1324及库存金额:0.0756。大多关于绩效考核的研究都是采用层次分析的方法,在本文中提出采用问卷调查形式,用SPSS软件提取出四个因子,再用层次分析法计算指标的权重。结合两种方法避免了层次分析法的主观性和因素分析法无法确定因子权重的弊端,因此设计的绩效管理体系比较科学、全面。更多还原

【Abstract】 It is a necessity to establish an appropriate performance management system for a specific local company during the reformative course of human resource management from traditional to modern.However,it is not a piece of cake to implement effective HR management,but one of the most stubborn issues.A local survey in China’s mainland shows that 65%of 100 surveyed big-and-medium companies are not satisfied with their performance management system,and 45%of them are somewhat unsatisfied.Effective performance management system for local companies is still an unsolved problem though it has been explored for so many years.Following the acceleration of economical globalization and high tech renewal,competition among enterprises is evolving gradually to a new pattern competition of management,a more scientific pattern.Purchasing,acting as one of the important links in modern management and one of the core elements on supply-value chain,is attached more and more importance to by enterprises and entrepreneurs.Purchasing,as the very beginning of logistic activities,covers every steps from suppliers to demanders regarding products,technique,information and service.Purchase cost control is the core of cost control of a company.Further more,it is a direct influence to pricing of end products and profit of the company.Favorable purchasing at first hand gains profit for the company and enhances value for the company,helping it to take advantage in winning its competitors in the marketplace.The former papers focus more on researches on designing the whole achievement management system for the companies,and not emphasized on exploring achievement management of specific job positions.However, achievement management of specific job positions is necessary for effective management, since various job positions demand various index for evaluation.Appropriate index for every job positions of buyers,whose responsibilities spread widely and differ a lot from each other, is designed relying on detailed job content with clear responsibilities for every specific positions.This article takes a private manufacturer,company D,as the research background.Second hand data and data widely collected via interviews and questionnaire are used for reference of designing pre-test and officially employed questionnaire.Research samples are from purchasing departments and some other purchasing-related departments.Explorative Factor Analysis,cooperating with AHP(The Analygtic Hierarachy Process),is used as the analyzed method to calculate weight of each factor and further to figure out factors and weight of KPI index of buyer performance appraisal,that are,prompt arrival of shipment rate - 0.3128,purchase qualified rate - 0.2818,purchase amount-0.0586,reduction amount-0.1388,process time(working efficiency) -0.1324,and stock amount-0.0756. AHP(The Analygtic Hierarachy Process) is used in most of the researches on performance appraisal.In this research,both factor analysis and AHP are used to calculate weight of the index,reducing subjectivity of AHP and avoiding inability of factor analysis to figure out weight of the factors.Therefore,it is a more scientific and comprehensive managing approach to employ performance appraisal system to evaluate buyers’ performance.更多还原