【作者】 单航英；

【导师】 盛亚；

【作者基本信息】 浙江工商大学 ， 企业管理， 2008， 硕士

【摘要】 在全球化、网络化的时代背景下,利益相关者思想越来越受企业人士的推崇。企业管理正从“利益相关者影响”迈向“利益相关者参与”。在技术创新实践中,封闭式的创新方式已被彻底打破,企业要想保持持续竞争优势就必须与不同的创新主体进行合作,通过优势互补、风险共担、利益共享,最终提高技术创新绩效。因此,从利益相关者视角审视技术创新绩效并进行实证研究具有重要意义,这也是本文的重要创新点所在。本文在利益相关者理论、技术创新利益相关者以及与技术创新绩效关系研究相关文献的基础上,首先从权力和利益两个维度将企业利益相关者分为高度平衡型利益相关者、中间型利益相关者和低度平衡型利益相关者三类,并分析其权力和利益要求;在此基础上量化剖析三类利益相关者对企业技术创新绩效的影响。本研究采用问卷调查法进行数据收集,共发出问卷470份,回收有效问卷119份,有效回收率为25.3%。在数据处理过程中,本文主要运用了因子分析、多元回归分析方法对提出的假设进行了实证检验。最后又以国内知名通信设备制造企业—X公司的实践来验证前文定量研究结果和本文提出的研究框架。通过理论分析和定量研究,本文主要得到如下结论:(1)总的来看,三类利益相关者与技术创新绩效呈正相关关系,基本得到实证验证。(2)从个别利益相关者看,其权力和利益大小对市场绩效和技术绩效总体上都产生正向影响的是:用户、高管、供应商、分销商、政府和债权人。(3)股东在技术创新中的权力大小对市场绩效影响非常微弱,合作者权力因素和市场绩效之间存在负向关系:员工在技术创新中的利益对技术绩效产生负向的作用,竞争者在技术创新中的利益大小对技术绩效没有产生显著作用,而对市场绩效产生负向作用。此外,本文根据研究的结论,结合企业的实际,提出了有助于提高企业技术创新绩效并实现企业价值最大化的建议,并对未来的研究进行了展望。更多还原

【Abstract】 In the context of globalization and networking, stakeholder theory is more and more respected by businessmen. Enterprise management is moving from "stakeholders affected" to "stakeholder participation". In technological innovation practice, closed innovative ways have been completely broken. So in order to maintain a sustained competitive advantage and ultimately improve technological innovation performance, enterprises must be cooperated with other innovative objects through complementing each other, risk-sharing and profit-sharing. Therefore, it has great significance to apply stakeholder theory to the domain of technology innovation performance and use empirical study. This is also an important innovation point in this paper.On the basis of literature review including stakeholder theory, stakeholders in technology innovation and the relationships between stakeholders and technological innovation performance, the author classify stakeholders according to power and stakes into three kinds which are high degree of balance-stakeholders, intermediate stakeholders and low balance-stakeholders. In addition, the paper analyze stakes and power requirements of them in theory. And then quantitative analysis was used to understand research topics. In this work, the questionnaire was used for collecting data. Totally 470 questionnaires were sent out, while 119 valid ones were got back. The ratio of valid questionnaire is 25.3%. During the procedure of data processing, some methods such as factor analysis and multiple linear regression were used to verify hypotheses in the model. Subsequently, it takes one domestic enterprise which is well-known for communications equipment manufacturing as an example to test results of the former quantitative research and research framework proposed in this paper. Through theoretical exploration and quantitative analysis, some important conclusions are as follows:Firstly, overall, positive correlation between three types of stakeholders and technological innovation performance has been validated by empirical study.Secondly, from individual perspective, both power and stakes of customers, senior staff, suppliers, distributors, governments and creditors had a positive impact on technology innovation performance.Thirdly, the size of power in technology innovation affects technology innovation performance weakly in markets for shareholders, while cooperators are on the opposite; the size of stakes which are got from technology innovation plays a negative role in improving technology performance, while there is no marked affecting relationship for rivals. In addition, it is negative to performance in markets.Besides, in accordance with research results and concrete circumstance of enterprises, the article provides advices for improving technology innovation performance and maximizing the value of enterprises, and expects the future research.更多还原