【作者】 惠光伦；

【导师】 梁昌勇； 俞家文；

【作者基本信息】 合肥工业大学 ， 企业管理， 2008， 硕士

【摘要】 随着中国加入世界贸易组织承诺的兑现,以及经济全球化和一体化进程的加快,中国汽车市场已经无可避免地成为全球各大汽车公司的关注和研究对象。售后服务是汽车流通领域的一个重要环节,它涵盖了汽车销售以后有关汽车的质量保障、索赔、维修保养服务、汽车零部件供应、维修技术培训、技术咨询及指导、市场信息反馈等一系列内容。目前还没有很好的售后跟踪方案,国内汽车售后在售后服务上还存在很大差距和问题。汽车售后质量跟踪的缺失阻碍了我国汽车市场的发展。论文就汽车售后的质量跟踪方面存在的问题进行讨论并提出一种解决方法。RFID技术是近年来兴起的有效的跟踪技术,本文基于该技术提出了一种汽车售后质量跟踪方案,为售后质量跟踪提供了参考。本文从汽车售后跟踪及维修存在的问题出发,分析了目前国内汽车售后服务的现状,介绍了国内汽车维修的主要形式及现代汽车售后服务流程,同时指出了汽车售后维修中存在的问题。对RFID技术进行了简介。提出了一种基于RFID技术的汽车售后质量跟踪方案,对方案需求进行了分析,给出了系统各功能模块,对方案进行了总体设计。从系统网络的构建、标签的选取、读写器的选择、标签数据传输的安全性和完整性、多标签防冲撞及系统开发模式的选择等几个方面对系统中的关键技术进行了分析和探讨。实现了部分主要功能。更多还原

【Abstract】 With China’s commitments entry into the World Trade Organization be cashed, as well as economic globalization and integration process speed up, China’s auto market has inevitably become the concerns and object of study of a major global automotive companies. The after-sales service is an important link in automobile current distribution realm, It covers the relevant quality assurances insurances maintenance service、parts supplier、maintenance of technical training、technical advice and guidance、information feedback and so on after the car sales.But the current response of the situation, the domestic automobile after-sale service has significant gaps and a lot of problems. The automobile after-sale quality track’s flaw has hindered the development of China’s auto market. We discuss the exist problems on tracking in the automotive after-sale market to the quality and propose a solution. RFID technology is the rise in effective track technology in recent years; we propose a kind of automobile after-sale quality track plan based on this technology. It provides a reference in quality track of after-sales.From the exist problems in automotive aftermarket maintenance, analysis the current status of the domestic automobile after-sale service, Introduce the domestic automobile services main form and modern automobile after-sale service flow, point out the exist problems in the automobile after-sale service. It takes a brief introduction to the RFID technology. Propose a plan base on the RFID technology in automobile after-sale quality track, carry on the overall design to the plan, and propose the system requirements and various functional modules.It carry on the analysis and the discussion from network’s construction, label’s selection, reader-writer’s choice, the label data transmission’s security and the integrity, the multi-labels anti-collision system and the system development pattern choice and so on of the system’s key technologies. Realize the part major function.更多还原