JX省国家税务局公务员工作满意度分析研究

【作者】 徐引；

【导师】 曹蓉；

【作者基本信息】 西北大学 ， 公共管理， 2007， 硕士

【摘要】 在国税系统开展公务员工作满意度的研究,对于创立和谐国税环境有重要作用。本文从公共人力资源管理学视角,结合公共管理学、管理心理学、组织行为学理论对公务员的工作满意度的问题进行了研究。研究综合运用文献分析、问卷调查、因素分析等方法,从三个维度五个因素入手,设计问题50个,对200人进行正式抽样调查,构建了JX省国税局工作满意度最终量表。采用t检验、单因素方差分析等统计手段,分析了JX省国税局工作满意度现状,分别讨论了人口统计学变量和工作满意度各维度对工作满意度总分的影响,实证研究结果表明:1、JX省国税局公务员工作满意度量表的三个维度的满意度均不高,处于基本满意层面,可以推断出JX省国税局公务员总体工作满意度仅处于基本满意层次。2、在JX省国税系统中,公务员对保健因素的满意度得分高于激励因素。五个因素满意度由高到低依次为:同事之间的关系、工作本身、工作条件、工作结果、上级的管理。3、人口统计学变量中的性别、年龄、岗位对工作满意度的影响无显著差异。从年龄分析,可以得出四十岁左右的人,满意度最低。从岗位分析,普通干部的满意度最高,中层干部满意度最低。4、通过对上述研究结果的讨论,证实了双因素理论的结论:激励因素才能导致工作满意。JX省国税局系统公务员工作满意度不高的关键原因是,激励因素没有到位。5、当前提高JX省国税系统公务员工作满意度应以改进激励因素为出发点和重要途径。最后,本文还根据以上研究结果,结合工作满意度相关理论,提出了提高JX省国税系统公务员工作满意度的思路,为相关政府部门的决策和人力资源管理提供有效的参考。更多还原

【Abstract】 The study of job satisfaction is very helpful to found harmonious in work in a state Taxation Bureau of a Province. From the visual angle of public human resource management, this text combines public management, management psychology, organizational behavior theory to research in job satisfactory problems of common civil servants. Use such methods as the analysis of documents, open questionnaire investigation, exploratory factor analysis etc. The job satisfaction questionnaire of this Province in three dimensionalities and five factors composed of 50 indexs. In the prepared research, the preceding research and the formal research, 200 civil servants from this bureau are random sampled. In addition, with the means of some statistic methods such as t-test, One-way ANOVA , we discuss how each dimensionality and the demographic variables influence the job satisfaction .The result of positive research shows:1、Concerning total level or each dimensionality, civil servants of this Province express their job satisfaction at a medium level.2、Hygiene is more satisfied than Motivation. The results of multiple stepwise regression analysis are ranked as follows: relationship, pleasure in work, condition in work, result in work, management and leadership.3、The results of multiple stepwise regression analysis show that there is no difference. Ordinary civil servants are significantly more satisfied than senior civil servants.4、The previous findings authenticate Two-Factors Theory : only Motivation can result in job satisfactory.5、The absence of Motivators is the most important reason why job satisfaction of civil servants of Local Taxation Bureau of Hunan Province have not reached high level.Finally, based on the findings of this study combined with relevant theories of job satisfaction some pieces of advice are presented for the reference of the departments of policy-making and human resources in our government.更多还原