基于WEB的电话语音及短信集成服务系统的开发研究

【作者】 尹华一；

【导师】 张长胜；

【作者基本信息】 昆明理工大学 ， 检测技术与自动化装置， 2008， 硕士

【摘要】 本文在充分研究当今CTI计算机电信集成、GSM/SMS短信息服务技术的应用热点及发展趋势的基础上,提出了综合应用CTI、GSM/SMS、TTS文语转换、主动式数据库与Web等技术,研究开发了一个基于Web的电话语音及短信集成自动服务系统。首先分析了国内外CTI语音卡和GSM/SMS短信息服务的发展及应用状况,提出了课题研究内容;其次,对CTI、GSM、TTS及数据库访问等关键技术进行了研究;并重点阐述了基于Web的电话语音及短信集成服务系统的设计与实现方案;最后,分析了在实际运行当中出现的问题及需要改进的地方,并展望了集成服务系统的应用发展趋势。本文所设计的基于Web的集成服务系统作为网络办公系统的子系统,有效拓展了网络办公系统的应用范围,丰富了系统的内涵,使系统的功能更完善,不仅可以提高系统资源利用率,而且提高了办公效率。特别适用于中小型企业和单位,具有较高的应用价值。但在实际应用过程中也反映出系统还存在不足,有待于进一步修改完善。更多还原

【Abstract】 This paper presents a comprehensive application of CTI, GSM/SMS and TTS, and a Web-based integrated system of automatic telephone voice and message services has been developed and applied which is based on the research of new technology of computer and communication.Firstly, this paper analyzes the domestic and international’s present situation and development of CTI voice card and GSM/SMS, and the research subject is put forward. Secondly, the key technologies such as CTI、GSM、TTS and Database access are studied. Moreover, the design and realization of the integrated system of telephone voice and the message service based on Web is introduced in detail. Finally, some existing problems in the operation of the system are found out, and the foreground of the integrated services system in future is expected.As a subsystem of the network office system, the Web-based integrated services system can effectively expand the application range of the network office system, enrich its connotations, and enhance its function. It can not only increase the level of the resource utilization, but also improve the working efficiency. It has high application value, particularly in small and medium-sized enterprises. However, there are some problems in application which need further improvement.更多还原