【作者】 黄军；

【导师】 王卫红；

【作者基本信息】 西南大学 ， 基础心理学， 2008， 硕士

【摘要】 本研究在文献综述、开放式问卷调查的基础上,提出酒店从业人员人格特征与社交能力相关的理论假设,并在在此基础上运用16PF对317名酒店从业人员人格特征进行测试,然后采用TSBI量表测查了其中273人的社交能力。最后进行统计分析,形成酒店从业人员人格特征与社交能力的相关调查研究。结果表明:(1)酒店从业人员在兴奋性、敢为性、敏感性与忧虑性人格因素上高于全国正常人平均水平;聪慧性、怀疑性、实验性以及独立性人格因素上,酒店从业人员则显著低于全国常模。(2)在内向与外向型因素上外向性程度最高;兴奋性、敢为性、持强性以及乐群性也较高;而在独立性、怀疑性和创造力因素上得分较低;初步断定:高外向性、高兴奋性、高敢为性以及较高乐群性、较高持强性、较高敏感性、较低独立性、较低怀疑性是我国酒店从业人员的基本职业人格特征。(3)酒店从业人员人格的性别差异的显著性表现在,乐群性、持强性、敢为性、内向与外向型、稳定性、忧虑性、有恒性因素上以及感情与安详型、专业成长和成长能力这些次级因素维度上。其他分类变量的差异性表现在个别几个维度上。(4)酒店从业人员社交能力总体处于中等以上水平。不同的性别、年龄、婚姻状况、受教育程度、工作年限、职位层次以及工作部门的社交能力之间差异没有达到显著水平;社交能力的收入状况差异则达到显著性水平。(5)酒店从业人员社交能力与乐群性、稳定性、持强性、兴奋性、有恒性、敢为性、自律性、外向性、心理健康因素以及专业成就因素有显著正相关;而与怀疑性、忧虑性、独立性、紧张性、适应与焦虑型以及创造能力因素有显著副相关。(6)酒店从业人员16PF人格因素对于社交能力的预测作用的显著性表现在外向性因素、专业成就因素、独立性因素与有恒性因素上;它们能够解释社交能力11.9%-17.2%的差异。更多还原

【Abstract】 Based on the review of precious researches, analysis of open-ended questionnaires, we raised theoretical hypotheses about the relationship between the personality characteristics and social acceptability for the working staff of hotels. Then it came up with examining of their personality characteristics with the Sixteen Personality Factor Questionnaire (16 PF). Based on the above works, we examined the social acceptability of 273 workers of all. Finally, the data were performed by using statistic method to form research on the correlation between the personality characteristics and social acceptability of working staff of hotels. The results showed as following: (1) Compared with national norms, the scores of the working staff were higher in factors liveliness, social boldness, apprehension, while lower in intellect, vigilance, openness to change, self-reliance. (2) In the introversion and extroversion factors, the introversion factor was the most significant. In addition, following factors had higher scores: liveliness, social boldness, dominance, warmth, while those factors had lower scores, such as: self-reliance, vigilance, creativity. So initial assertion can be made as following: the basic personality characteristics of the working staff of hotels in our nation were highest extroversion, higher liveliness, higher social boldness, higher warmth, high dominance, high sensitivity, low self-reliance, lower vigilance, lowest vigilance. (3) The significant difference of gender in personality showed in the following factors: warmth, dominance, social boldness, introversion and extraversion, emotional stability, apprehension and rule-consciousness. So are those secondary factors such as: feeling and serenity, professional growth and growth ability. The differences of the other classified variables were showed in some other dimensionality. (4) The social acceptability of the staff were generally at no less than the primary stage. Furthermore, there were no significant differences in gender、age、marital status, educations, work time, enterprise types, administration department with social ability.(5) The social ability of working staff of hotels was significantly positive correlated with warmth, emotional stability, dominance, liveliness, rule-consciousness, social boldness, extroversion, perfectionism mental health and specialty achievement, while significantly negative correlated with vigilance, apprehension, self-reliance, tension, openness to change, anxious and the ability of creative. (6) Extroversion, specialty achievement, self-reliance, rule-consciousness can significantly predict the social ability of working staff of hotels. All of these can account for 11.9%-17.2% of difference.更多还原