【作者】 王蕊；

【导师】 叶龙；

【作者基本信息】 北京交通大学 ， 工商管理， 2008， 硕士

【摘要】 中国加入世贸组织和北京申奥成功使中国饭店业进入了前所未有的激烈竞争时代,中国饭店应如何实现可持续发展、提升核心竞争力,是摆在饭店管理者面前的重要问题。解决这一紧迫任务的根本出发点将是如何构建企业的人力资源保障体系,如何培养满足企业战略发展要求的高素质的人力资源。因此,作为饭店业管理中最具战略性的人力资源管理工作的员工培训,越来越受到管理者的重视。目前在我国饭店业中培训工作存在很多的问题,经常是达不到预期效果或半途而废,建立饭店培训与开发体系,有计划、有系统地实施培训,提升员工整体素质,是饭店企业的必然选择。本文选择了K饭店为研究对象,就员工培训中最具代表性的问题进行了重点分析。论文从对比中外饭店企业在员工培训中的差异出发,分析了K饭店人力资源现状、员工培训现状及企业的未来发展要求。论文运用学习理论、培训理论对K饭店员工培训与开发体系进行设计,包括培训的战略定位,培训设计与实施,培训评估,建立培训效果转化机制等。这个体系不仅为K饭店提供了一个切合实际需要的员工培训方案,使之更好服务于K饭店的总体战略发展要求;同时也为饭店管理者提供一个宏观的管理思路和微观的实施操作流程,强化了饭店人力资源管理体系的核心内容。对推动我国饭店业员工培训与开发体系的建立提供了可供参考的模式。更多还原

【Abstract】 The Chinese hospitality service especially hotels has entered unprecedented competitive and transferable period after the successful entries to WTO and wonderful bidding for Olympic Games. While, how to achieve the sustainable development and promote the core power are the key issues came into the mind of hotel superintendents, meanwhile, as one strategic work in hotel, staff training became more and more important. Nowadays, training in domestic hotels involves many problems for lacking of anticipated effects or giving up halfway and so forth, therefore, established effective training and developing system, carrying out planned and systematic training, making sure all the staff could be skillful and professional under this circumstance so that they could be realized themselves and improved continually are necessary even imperative in hotels.This paper focused on the training in Hotel K which is really representative. Therefore, taking Hotel K as an example and basing on the discrepancy of staff training between foreign invested hotels and Chinese hotels, this paper analyzes the present H.R. circumstance, staff training as well as future plans in Hotel K; furthermore, it has applied the scientific and systematic training system to optimized the training system and development in Hotel K including set the training strategy, design the training implement and procedure and establish the transferable mechanism for training effects and so forth. This training system has provided a practical scheme for Hotel K’s training and catalyze the development for the Hotel’s whole program; meanwhile, it also has provided a grand idea and micro-operating for the hotel superintendents and strengthens the vital contents of H.R. management. What’s more important is that it has set a good guidance for the study and discussion on staff training and development in domestic hotels.更多还原