【作者】 薛立强；

【导师】 李学庆； 鹿莉霞；

【作者基本信息】 山东大学 ， 计算机技术， 2007， 硕士

【摘要】 软件产业是信息产业的核心和灵魂,是国民经济发展的基础,是决定国家竞争力的战略产业,也是当前国际竞争的焦点和制高点。在软件产业中,软件外包服务是近几年逐渐发展起来的一支新兴的重要力量,它正在成为中国软件产业的重要增长点之一。ISW是一家为开拓软件外包市场而设立的公司,主要业务为对日本和欧美的软件外包服务。公司自成立以来,一直非常重视培养企业的核心竞争力,将实施过程改进活动作为提高研发管理水平、保证软件产品质量的重要手段。基于CMMI的软件过程改进项目是ISW为实现此目标而启动的一个战略性项目。本文通过分析ISW在快速发展过程中面临的挑战,基于当前国际上最有影响力的CMMI模型,根据企业自身的实际情况和业务特点,遵循改进的IDEAL模型实施了此软件过程改进项目。通过实施过程改进,建立了一套符合软件外包企业需求和CMMI标准的质量管理体系和软件过程,为ISW的长远发展奠定了坚实的管理基础,提高了企业的核心竞争力。本文遵循GQ(I)M模型,在研究和理解对日软件外包项目管理需求的基础上,开发了一套覆盖组织级和项目级的软件度量体系,设计了度量过程和度量指标架构,为企业实施精细化管理提供了具体的方法和工具,满足了企业自身研发管理以及客户的要求。本文对实施此次过程改进项目所产生的实际效果进行了定性和定量的分析。最后论文对项目下一步的改进方向进行了讨论,提出了作者自己的观点。更多还原

【Abstract】 As the core of the information industry and the foundation of national economy, the software industry is a strategic one that determines a country’s competitiveness and is regarded as the focus and commanding point of present-day international competition. In this industry, software oursourcing service is a burgeoning force which has been developing steadily in recent years and is becoming an important growing point for software industry in China.ISW, a company engaged in exploiting the software outsourcing market, mainly focuses on providing service for businesses in Japan, Europe and America. The company has always put great emphasis on cultivating its core competitive power from the very beginning and regards process improvement as an important way to improve its research and management level as well as to guarantee the quality of its software products. The Process Improvement Project based on CMMI is a strategic program for ISW to realize this goal.The present paper focuses on the software process improvement through an analysis of the challenges faced by ISW in its rapid growth. Based on CMMI—the most influential model in the world and the business specialty of the company, ISW successfully accomplishes the above-mentioned project by using the improved IDEAL model. In this course, it builds a quality management system and a software process which meet the requirements of software outsourcing and the CMMI standard, thus enhancing its core competitive power and laying a solid management foundation for ISW’s long-term development.In accordance with the GQ(I)M model and based on the study of the management requirement for the software oursourcing to Japan, the author develops in this paper a software measurement system which covers both the organization level and the project level. A measure process and a parameter framework are also constructed in this paper which provide methods and tools for the company’s intensive management and meet the needs of the customers as well as the company itself for its future development and management.Through a qualitative and quantitative analysis of the effects of the Process Improvement Project, the paper discusses in its last part the direction for the project’s future improvement and proposes the author’s peculiar viewpoint.更多还原