【作者】 陈红玉；

【导师】 郭宏湘；

【作者基本信息】 湘潭大学 ， 企业管理， 2007， 硕士

【摘要】 随着全球经济一体化步伐的加快,市场竞争日趋激烈,如何提升企业竞争力是市场经济条件下企业永远要面对的问题。6σ管理是一个已经被证实能够有效提高客户满意度、降低和改善企业经营成本、提高盈利水平的方法,它对提升企业综合竞争力有着非常重要的意义。6σ管理虽起源于制造业,但经实践证明它也可以在其它行业成功应用。从中国港口行业来看,一方面,国家经济的增长、海运需求的增加等对港口的生产能力提出了越来越高的要求;另一方面,港口企业本身也需要加强管理、不断创新以提高客户的满意度。在这种情况下,一种以客户需求为导向,注重持续改善,不断追求卓越,而且已经被许多世界级优秀企业的实践所证明了的科学管理方法——6σ管理法就成了港口企业的必然选择。本文首先对6σ管理的相关知识体系进行了综述,主要介绍了6σ管理的基本理论,并对6σ管理法的实施问题进行了理论探讨。接着文章着重分析了在中国港口行业企业推行6σ管理的必然性。然后文章重点研究探讨了6σ管理在中国港口行业企业成功推行的六个基本策略:其一、管理层实施有效管理;其二、完善培训,有重点地培养;其三、配套实施绩效管理;其四、以信息技术为后盾增强互动;其五、促进企业文化融合;其六、抓住关键成功因子。这些策略为我国港口行业企业推行6σ管理提供了一些新思路、新措施,对提高推行6σ管理的成功率和项目实施的效率具有一定的现实参考价值。最后文章展望了6σ管理方法在我国港口企业的应用前景,指出了本研究内容今后进一步努力的方向。更多还原

【Abstract】 With accelerating paces of global economic integration, market competition is becoming increasingly fierce. How to enhance the competitiveness is an ever-lasting problem for enterprises to face under market economy conditions. 6σManagement has been recognized by public to be an effective method in improving customer satisfaction, reducing business cost and raising profit making capabilities, which is of great significance in enhancing the integrative competitiveness of enterprises.Although it originated from the manufacturing, 6σManagement has been proved that it can be applied successfully in other industries. For the China’s port industry, on one hand, increasing demand for shipping, boosted by the country’s economic growth, challenges the ports’ operational competence. On the other hand, enterprises need to enhance management with continuous innovation, so as to cater customer requirements. Under such circumstances, a scientific management method has become an inevitable choice for port enterprises, which is based on customer-oriented voices, focusing on continuous improvement, consistently pursuing perfection, and proved by many world famous enterprises in practice.First of all, the paper introduced concerned knowledge system of 6σManagement, including basic theories together with critical problems during its implementation. Secondly, it further analyzed the necessity and feasibility when implementing this management among port enterprises. Thirdly, to ensure the successful implementation, an exposition is made with six strategies as follows: Strategy 1, the management should take active actions for implementation and promotion in person. Strategy 2, attach great attention to training, especially focusing on the Black Belt’s training. Strategy 3, support the implementation with performance management. Strategy 4, boost up the implementation with information systems. Strategy 5, take the corporate culture as lubricants. Strategy 6, introduce the CSF Clustering Model to analyze and find out the critical successful factors of implementation. These strategies provided some new ideas and effective measures for implementing 6σManagement among port enterprises, with great reference value for enhancing the success rate when implementing 6σManagement method and its concerned projects as well. Finally, the article forecasted the applying future of 6σManagement in port enterprises. Furthermore, the paper pointed out the direction for more improvement in this research area.更多还原