【作者】 裘涵；

【导师】 陈大柔；

【作者基本信息】 浙江大学 ， 行政管理， 2004， 硕士

【摘要】 知识经济社会的到来以及日益复杂的决策环境,促使政府越来越关注内部知识管理、组织学习和协同工作。本文创造性地提出了“政府虚拟社区”的概念,用以积极应对知识经济时代政府面临的压力和挑战。“政府虚拟社区”是以强大的信息技术为动力支持,以社会性软件为主要特征,为政府组织提供了个人知识管理、组织系统学习的工具,为政府组织交流信息、传播知识创设了空间,为组织沟通和协同工作提供了全新的媒介。政府虚拟社区的建立将潜移默化地消解僵硬的管理体制和固化的组织文化,有助于新形势下的政府朝着更加高效、务实、民主的服务型政府转型。 本文从社区和虚拟社区的界定出发,展开了对政府虚拟社区的探讨,并集中讨论了如何应用社会性软件的新思维、新技术构建政府虚拟社区;本文还从技术设计和规则体系设计两个方面阐释了政府虚拟社区的构建流程,并用系统生态分析法对政府虚拟社区的运行作了分析与展望。更多还原

【Abstract】 Arrival of the knowledge economy society and the complicated decision environment have been promoting the government to pay more and more attention to the inside knowledge management, organization study and working in coordination. This paper puts forward the concept of "government’s virtual community " in a creative way in order to tackle actively the pressure and challenge to the government of era of knowledge-driven economy. " Government’s virtual community " regards information technology as the motivity supporting and social software as the main characteristic .It offers government’s organization tools for personal knowledge management, and organization systematic study; it founds the space for government organization exchange information , diffuse knowledge; and it supplies a totally new media for organization communicating and cooperation working. The setting-up of government’s virtual community will clear up the stiff management system and the stuffy organization culture imperceptibly, contributing to under the new situation make the transition towards more high-efficient, more practical, more democratic service type government.The paper launches the discussion of government’s virtual communities with the definitions of the community and the virtual community, and concentrates on discussing how to use new thinking and new technology of the social software to structure government’s virtual community; and the paper explains the construction procedure of government’s virtual community from the view of designing of technical and regular system. And it analyzes and prospects the operation of government’s virtual community with the ecological analytic approach of system.更多还原