论服务型政府的建构

【作者】 原毅彬；

【导师】 郑志龙；

【作者基本信息】 郑州大学 ， 行政管理学， 2004， 硕士

【摘要】 自70年代末以来行政改革已成为世界性潮流，在西方行政改革的理论和实践中，无不是以提高服务质量，改善公共机构的形象为主旨的，都体现了对政府的服务职能、服务精神、服务质量与服务效率的关注与追求。服务型政府概念在我国的提出，既是我国政府职能转变的要求，也是借鉴了国外新公共管理理论和实践的成果。 本研究通过对公共行政理论发展的梳理，在分析新公共管理与新公共服务理论之间脉络关系的基础上，以新公共服务理论为视角，并结合我国的国情，总结和吸收了国内外政府改革理论和经验，对我国服务型政府的构建进行了系统研究，以期寻求一种新的改革思路和改革模式。这对于推进我国政府管理体制的全面创新，加快政府改革的进程，无疑具有重要的理论和现实意义。 本研究首先阐述了服务型政府的内涵和定位，在理论和实践层面，对于服务型政府的定位基本都认可为21世纪中国行政改革的目标选择。这很大程度上是基于中国政府在21世纪所面临的行政生态环境的改变。 文章第三部分分析了构建服务型政府的现实动力与理论支持。全球化的迅猛发展是其外在压力，知识经济与信息革命是其技术动力。理论支持来自于三个方面：新公共管理的追求，治理理论的追求和新公共服务理论的追求。 公共服务是政府行为的最终产出，是服务型政府的核心，也是现代行政的基本特征，因此，文章第四部分从复合制度配置角度分析了多元化的公共服务模式。重点分析了政府对公共服务的供给、公共服务提供的多种选择模式、公共服务市场化提供模式和公共服务社会化提供模式。 对于无法转移出去而必须由政府来提供的服务，政府则应选择合适的服务手段，采取创新的服务方略，以体现服务宗旨和服务理念。文章第五部分从制定明确规范的服务基准、服务基准的落实与监督以及服务形式的组织创新三个方面阐述了政府服务方略的创新。文章第六部分对中国构建服务型政府提出了一些建议。更多还原

【Abstract】 The administration reform has become a tendency globally since 1970s. All the theories and practices of western administration reform are aimed in improving service quality and showing a better face of the public organizations. Those reforms also reflected that people pay more attention to and get better result in service functionality, service principle, service quality and service efficiency area. The new concept of ’service style government’ emerged in China in the recent years. This reflected the changes of the functionalities of our government; meanwhile it also showed the digestion of new public administration theory and practice abroad.This article draws a outline of the history of public administration theory, thoroughly studied the establishment of the service style government in China base on the analysis of the relationship between the new public administration and new public service, and the analysis of the reform practices domestic and abroad in the past. It could lead to some new reform ideas and new reform styles. If that can be true, no doubt it will benefit the reform and refurbish of our government’s administration structure.This article first described the implication and definition of the concept of ’Service style government’. In fact the concept of ’Service style government’ is regarded as the goal of government administration reform in the 21 century in theory as well as in practice. This fact largely is based on the environment changes that our governments will face in 21 century.In part III, the real motivation and theory support for establishing the new service style government are analyzed. Its external pressure comes from the rapid globalization. Its technical motivation comes from the knowledge economy and information revolution. Theory support comes from 3 areas. They are: the goal of new public administration, the goal of administration and the goal of the new public service theory.The public service is the eventual product of the government commitments. It is the kernel of the new service style government and the basic character of modern administration. In the part IV, the various public service models isanalyzed in the view of allocation of the complex rules and regulations. The public service supply from government, putting the public service in the market and the public service socialization are deeply analyzed.For those services that do not fit to outsource, government should choose the appropriate way even the creative way to reflect the purpose of public service. In Part V, the refreshment of the government service strategy is analyzed in 3 areas: establishment of clear and normalized service criteria, realizing and monitoring the service criteria, organizing and creating the service styles. At the end of this article, there are some advises of how to establishing the new service style government in China.更多还原