中国政府信任研究

【作者】 史红民；

【导师】 秦闻一； 赵平安；

【作者基本信息】 郑州大学 ， 行政管理学， 2004， 硕士

【摘要】 社会变化日新月异，人们面临的不确定因素日益增加，不信任也日益增多。现在，世界范围内正普遍经历着社会信任和政府信任危机。去年发生的非典事件，也使中国政府信任问题凸显。因此，研究政府信任有很重要的理论意义和现实意义。 本文共分四个部分，第一部分本文首先利用综合法对信任进行了综合性研究。文章论证了政府信任理论：包括信任的一般性定义；政府信任的主体、客体及其内涵；人际信任与政府信任的联系；政府信任的来源、变化；指出信任的目是获取公众的支持。接着，文章第二部分利用实证研究法具体分析中国的政府信任问题，通过对政府客体的研究以及运用退出—表达—忠诚理论分析了中国政府信任的现状，并且指出提升政府信任的必要性。本文第三部分是从客体、主体和环境等三个方面来分析影响政府信任的原因。在外部因素方面，分析了历史文化因素和社会转型中出现的利益分化、制度缺失等社会因素。在主体因素方面，主要从公众个体的价值观的转变，身份的转变和公众的年龄以及社会地位等因素来分析对政府信任的影响。在客体因素方面，本文利用绩效理论，从宏观和微观两个层次分析了一些影响政府信任的政府内部原因。 最后，本文提出了提升政府信任四种途径：转变职能，建设服务型有限政府；完善制度，建设诚信廉洁政府；完善社保机制，建立公平公正政府；创新执政理念，增进政府与公众的伙伴关系。更多还原

【Abstract】 Because of uncertainty the world is going through a crisis of trust, so is China, which is the reason that I chose the field as my study.Because it has a greatly importance point, especially after SARS.I start this paper by defining the concept of trust and then the framework of government trust whose moral value and meaning is changing. Also the object and subject of government trust. Then I figure out the origin of government trust which is changing all the time .In part two, with voice-exit-loyalty theory, I described decline of trust in government in china and the importance of improvement. Distrust in government is however not necessarily a result of government-internal factors. Therefore we will turn to general social ones such as history and cultural factors, which influence Chinese government trust and the social change in China, which makes people, feel unsafe. Except that there are object factor individualization and identity evolutions. Furthermore we will introduce these theories performance of government. First we will deal with the so-called performance people have a negative attitude towards government because government does not perform well. This evaluation depends on what citizens see (both perception and a normative approach) as a government task, the correctness of their observations, and the importance they give to the performance and service delivery aspect of government. The performance hypothesis has two main parts: micro-performance and macro-performance.Finally we will also look into all these factors and try to finger out four ways to improve trust of government including, changing tasks, building a service and limited government , improving institutions , building a disinterested and trustworthy government, perfecting social care system, building a just government and building partnership with government the best way to restore trust更多还原