【作者】 张俊；

【导师】 乔耀章；

【作者基本信息】 苏州大学 ， 行政管理， 2003， 硕士

【摘要】 中国政府现代化过程中的电子政务建设是当前政府改革的一种趋势。虽然电子政务建设在近几年取得了骄人的成绩。但就目前的情况来看，电子政务建设仍然存在许多问题。而危险最大的就要数信息孤岛问题。这一问题又是关系到今后中国电子政务建设长远发展至关重要的一个普遍存在的问题。它是阻碍政府信息系统外网整合以及资源整合的一个鸿沟。更为重要的是，它还阻碍着由信息时代所推动的公众与政府所应有交流和互动，它也阻碍治理理论在信息时代实现，阻碍着行政改革和社会变革。于是信息孤岛问题必须在政府对电子政务大量投入之前得到一个解决。同时，府际之间、府众之间的信息互享以及互动是电子政务的本质要求、是管理信息系统的发展的最高阶段，是电子政务完善的标志。信息孤岛不仅局限于技术方面的数字鸿沟，更源于政府非技术的其他因素(结构、规范、人员等)。于是信息孤岛问题的解决要从两个方面来考虑，既政府之间、政府与公众之间的数字鸿沟以及机制障碍的消除。政府之间的数据分享主要是从技术方面的数据库和非技术方面的各级政府、政府之间的关系来考虑。政府与公众之间的互动主要是从技术方面的服务平台的改善和非技术方面的服务理念、沟通渠道来考虑。本文从中国电子政务建设的几个典范中选取了上海工商行政管理局信息服务中心为案例，原因是这一以网络为核心的服务系统在一些方面消除信息孤岛问题。本文的结论就是从对上海市工商信息服务中心的调研中发现的。本文通过对案例的分析来发现其中摆脱电子政务的有效经验以及目前存在的问题，并且来探索目前电子政务建设中的信息孤岛问题的因由和目前处理这一问题的目前最关键的问题。最后提出可行性的解决方案。更多还原

【Abstract】 As the trend of "E" speed up in the information age, the government also pursues an efficient way to assist administration and public services by using the electronic methods, especially the Internet and Intranet. Chinese government catches up this trend and engages hi the reform leading to E-govemance. During the establishment of the E-governance system in many areas, especially the related developed areas including Southeast and Northeast of China, many problems as well as issues come out and raise great demand for decision-maker as well as academic field to set up regulations as well as structures. Among many problems in the process of establishment of E-governance, one problem or phenomenon has drawn attention from both professional field and academic field. The scholar called this phenomenon " Information Island" problem, which refers to the situation where the government departments can not share their information through the Internet and the government and public can not build a interactive communication system, which means that the public can influence the behavior of government through the electronic communication besides the public accepting the services passively from Internet or other electronic ways."Information Island" problem is caused by two main issues, which are the lack of advanced technologies and imperfect Chinese administration system. By digging into the study of the previous scholars’ articles, many effective ways have been found to improve the E-governance in China. However, these methods or ways cannot match this specific problem. Therefore, in order to provide more concrete suggestions to the resolutions of this problem, I use the case-Information Services Center of Shanghai Industry and Commerce Bureau (ICB), which is the best example in China concerning how to resolve the information island problem in terms of real China’s political and technological situation. On the basis of study of its web site as well as get the related materials directly from this center, I interviewed many officials as well as some clients of this center to conclude their successful experiences and also found many problems which still exit in its E-govemance system.At the end of this thesis, I draw some conclusion as well as get many findings concerning the E-governance and the "information island" problem’s resolutions, which have not been hold by other scholars and will contribute to the further research of E-governance and "Information Island" problem.更多还原