利安公司人力资源绩效管理的实证分析

【作者】 王婷；

【导师】 宋德安；

【作者基本信息】 西北大学 ， 工商管理， 2003， 硕士

【摘要】 随着知识经济的到来和市场竞争的加剧，世界各国企业都面临着越来越激烈的国内和国际市场竞争。为了提高自身的竞争能力和适应能力，许多企业都在探索提高和改善其绩效的有效途径，因此，绩效管理成为一个倍受管理学家关注的研究课题。 绩效管理是一个管理过程，需要采用系统的方式进行管理和控制，有效的绩效管理的核心是一个包括绩效管理的准备和计划、绩效计划的实施、绩效评价与诊断以及采取措施提高绩效四个环节的循环过程。一个绩效管理过程的结束，是另一个绩效管理过程的开始，通过这种循环，个体和组织绩效得以持续发展。 本文通过对绩效管理内涵的分析，提出运用全面质量管理理论解决企业人力资源绩效管理中存在的问题，并在综合理论研究和调查研究的基础上，从人力资源绩效管理的实践出发，选择了具有一定代表性的民营企业——利安公司为研究对象，分析其绩效管理中存在的问题，并根据公司实际发展状况，结合成功企业先进的绩效管理实践，以全面质量管理的原则为理论指导，以PDCA循环系统为实施方法，建立了利安公司的员工绩效管理系统。利安公司的绩效管理问题并非个别的、特殊的现象，它具有一定的普遍性、代表性。本文针对利安公司绩效管理问题进行了实证分析，提出了具体的运作思路，这对我国中小企业人力资源绩效管理的改革有一定的理论意义和实践价值。另外，运用跨领域的理论和经验，从全面质量管理的角度来审视人力资源管理问题，不仅使本文具有鲜明特色，而且也是本文的创新所在。更多还原

【Abstract】 With the arrival of the Knowledge Economy, the enterprises all over the world are faced with more and more severe domestic and international market competition. To enhance the competitiveness and adaptability, many companies are seeking the most effective way to better the performance. As a result, Performance Management (PM) has drawn attention of many experts in the field of management.PM is a special process of management, adopting systematic means for administration and controlling. The core of an effective performance management is a cycling process including four steps, that is, the preparation and planning, the application of the plan, the evaluation and the diagnosis, the enhancement of performance by various measures. The ending of one PM process is just the beginning of another. It is through such cycle that the continuous development of both individuals and organization is guaranteed.By analyzing the connotation of PM, the method is presented to apply the Total Quality Management to the solutions to all problems existing in PM of human resources in enterprises. In addition, combining theoreticalresearch with investigation, the thesis studies and provides solutions to certain PM problems of Lian Company which is typical of the private-owned enterprises in China. Beginning with the analysis of PM problems Lian Company and integrating the advanced PM practice of successful enterprises, the thesis sets up the PM system of Lian Company featuring a PDCA circling system for the implement under the guidance of the Total Quality Management Principles. Correspondingly, the problems of focusing on surface matters only informer PM is soluted. Not a separated or special phenomenon, PM problems in Lian Company are general and representative. This thesis makes empirical analysis of the performance management in Lian Company, discusses the existing problems and offers the specific operational plans. We hope this thesis will make a contribution to the theoretical and practical research issues of PM in Small-Size and Medium-Size enterpriser. As an origination, the thesis is characterized by applying multi-disciplinary theories and practical experiences to dealing with problems in management of human resources from the angle of Total Quality Management.Wang Ting (MBA) Directed by Song De An更多还原