湖南省星级饭店人力资源开发研究

【作者】 罗双全；

【导师】 颜爱民；

【作者基本信息】 中南大学 ， 工商管理， 2003， 硕士

【摘要】 伴随着知识经济的到来和我国加入WTO后服务业竞争的加剧，传统饭店业的组织和功能、管理理念、经营哲学、服务手段都受到了全面挑战，正在发生重大的变革。在新世纪里，加快人力资源的开发，将成为星级饭店适应竞争、迎接挑战的主要途径。 文章在对湖南省星级饭店人力资源进行近一年的现状调查和资料收集、整理的基础上，分析了全省星级饭店人力资源的共性，对比分析不同市(州)，不同星级饭店人力资源的个性；从实证分析的角度，找出全省星级饭店人力资源存在的主要问题及其原因。从现实的角度，结合理论与星级饭店管理实际提出全省星级饭店人力资源开发的对策：即要在宏观上优化环境，提高职业化水平，促进人才合理有序流动；在微观上星级饭店要运用现代人力资源管理手段和方法，加强员工培训和完善激励机制，着手员工职业生涯管理和推进饭店文化建设等措施，全面提升全省星级饭店人力资源整体素质，进而提高全省星级饭店的综合竞争力。更多还原

【Abstract】 Along with the arrival of knowledge-based economy and China joining into WTO, Chinese traditional hotels’ organization and function, management ideas and philosophy, and services are facing comprehensive challenges, and under dramatic changes. In the new century, enhancing the development of human resources is the main approach for Chinese hotels to adapt to competition and meet new challenges.After almost a year’s survey of star-hotels in Hunan province anddata collection, the author tries to analyze commonness existing inhuman resources of star-hotels in Hunan province, and compare theindividuality of human resources existing in different star-level hotels ofdifferent regions. Through examples and analyses, the author finds outthe primary issues existing in human resources of star-hotels in Hunanprovince and the cause. Integrating theories with management practicesin star-hotels, the author puts forward several countermeasures. Inmacro-management, we should optimize the environment, enhanceemployees’ professional level and facilitate rational and orderly flow oftalents. In micro-management, every star-hotel should exert modernhuman resources management measures and methods, consolidate theprofessional training of employees, perfect inspiration mechanism,launch the employee’s vocational life management, and advance theconstruction of hotel culture. Through these measures, we can constantlyimprove the quality of human resources and boost the generalcompetition capability of star-hotels in Hunan province.更多还原