【作者】 李玉华；

【导师】 邓德胜；

【作者基本信息】 中南林学院 ， （森林经理）旅游管理， 2001， 硕士

【摘要】 古人云：鱼与熊掌不可兼得。可摆在现在旅游饭店人力资源管理人士面前的艰巨任务是：鱼与熊掌都要得。这就是既要考虑投资者的利益，也要兼顾员工的利益。 由于现在旅游行业的竞争日趋激烈，劳动力成本日趋增加，作为酒店的投资者或酒店组织，由于他们所拥有和可支配的各项资源都是非常有限的，因此，他们更加注重投资回报，他们要求酒店的管理者、特别是人力资源的管理者争取使有限的人力资源投入产生最大可能的产出。 另一方面，随着国家市场经济的发展，各行业可供选择的工作不断出现，劳动者所受的教育程度和素质不断提高，他们对与工作相关的各项期望也随之提高，他们不再仅仅只满足于一次就业的机会，转而追求的是终生就业的能力的提高。 这种竞争性的挑战对不断演变的人力资源意味着什么呢？它意味着人力资源管理人士必须满足它两个主要顾客：投资者（组织）和员工的需要：第一，人力资源服务于一个组织系统，它要在组织内运作以保证工作的顺利进行，例如：人员招聘、人员流动以及员工职业发展管理等。但这些运作的效果，必须以它们在多大程度上提高了组织的竞争力来评判。 第二，人力资源服务于人力资源职能，即致力于帮助获取竞争力（为它的顾客投资者和员工），要获取或建立竞争优势，人力资源人士必须更注重工作的产出，而不是仅仅是把工作做好。 收待出、雏／厂的店人力资源们Q中的油用州X 引页 例如：人力资源人士必须学会用竞争力而不是员工的舒适度来衡 量吉果。HF Do the right things，not do the things right． 具体到酒店人力资源要解决的问题为： 1．如何在人力资源职能直接控制的酒店运作环节＊聘、 人员流动、员工满意和员工的职业发展）上兼顾双方的 利益？ 2．如何帮助投资者（组织）和员工获取竞争力？更多还原

【Abstract】 There is a Chinese saying that, fish and bear palm, you can not get both. The challenge for human resources professionals of tourist hotels is to get both. That means the interests of both the investor and the associates must be considered at the same time. As the competition in the tourism industry becomes more and more fierce, the labor cost increases, the investors of hotels or hotel properties are more focused on the return of their investment since the resources they own and control are very limited. They demand the hoteliers, especially the human resources managers to maximize the output of the human resources input. On the other hand, with the development of national market economy, there are more and more job opportunities available. The education and quality level of labors are improving, their expectations of jobs are ascending accordingly. They are no longer contented with one job only, but seeking for continuous improvement of professions. What does this competitive challenge mean to the human resources managers It means that human resources managers have to satisfy their two main customers: the investor (or organization) and the associates. The first reason is that human resources managers serve in the system of an organization. They must ensure the smooth operation of that organization. For instance, the management activities of the recruiting, the turn-over control and the career development. The effectiveness of those activities has to be judged on how they help in enhancing the organization抯 competitiveness. Secondly, the human resources have to serve the function. That is to assist in obtaining the competitiveness of their customer: investors and associates. In a bid to obtain or establish the competition advantage, human resources managers must focus on the end result of their work, not only satisfied with having some job done. For example, they should learn how to measure the end result by creating competitive capability, not by the cornfortability of the associates. Thus, as hotel human resources managers, they have to consider how to solve the following problems: 1. How to consider the mutual interests of both sides of the employment at each stage (recruiting, turn-over control, associate satisfaction and their career development) of hotel operation within the direct control of human resources management? 2. How to assist the investors (organization) and associates to obtain their competitive capabilities?更多还原