【作者】 吴琳；

【导师】 李永建；

【作者基本信息】 西南交通大学 ， 工商管理（专业学位）， 2013， 硕士

【摘要】 近年来,随着医疗卫生改革的不断深入,开展优质护理,提高护理质量成为医院的重点工作。要提高护理质量离不开高技术高素质的护理人才。如何提高护理管理的效能是目前管理者所关注的。护士工作满意度的高低体现着医院现行管理系统的运行状况。本次研究运用自制量表对S专科医院62名护士进行问卷调查,将数据录入数据库,用SPSS17.0进行统计分析。统计结果表明S专科医院护士工作满意度总体较高。护士工作满意度量表各项目得分情况可了解,护士对工作最满意的是同事关系,其次是排班模式,然后在自觉对病人的服务得到肯定、标准化工作流程等方面都感到满意。最不满意的报酬与工作不成正比,其次是医院福利,特别是房屋公积金的问题以及值班加班补贴问题都感觉不满。在工作本身的因子下,学历的不同,婚姻状况不同,满意度存在显著差异(P<0.05)。相对而言,已婚的满意度比未婚的低。因此,S专科医院护士工作满意度总体水平较高；但仍然存在很多问题。提示护理管理者应加强关注。从S专科医院的管理实际出发,提出了以人为本,统一思想的管理思路。建议医院管理者应重点通过统一思想；完善内部制度；优化分配制度；充分发挥精神激励作用；制定终生教育激励机制等方式对护士进行激励,完善护理人力资源管理模式,提高护士工作满意度、增强他们的责任感,从而使医院护理质量得到进一步提升,满足病人需求。更多还原

【Abstract】 In recent years, with deepening of the reform in health system, high-quality nursing service is being required. Hospitals need the nursing personnel with high-tech and high-quality. Hospital administrators should pay more attention on how to improve the effectiveness of management. The level of job satisfaction of nurses embodies the current situation of the hospital’s management.This research takes use of methods like literature review, questionnaire survey, and face to face interview and analyzes the data by SPSS17.0. The result shows that nurses in S Specialist Hospital have a higher satisfaction in this job position. The factors they were most satisfied are colleagues and shift schedule. They also satisfied to the positive feedback from patients and work progress. The most unsatisfied factors are regarding about salary, overtime allowance, and benefit as well as housing public accumulation fund. And different educational level impacts on job satisfaction, and subjects married have lower job satisfaction than those were single.Therefore, the decision maker should pay more attention on the inspiration of nurses with senior experience, high education level and those married(P<0.05). Based on currently situation, the management idea of people-oriented and unity in thinking has been put out. We give the suggestions to the hospital managers as follows:To seek unity in thinking; improve the internal rules and regulations; optimize the distribution system; play full role of the mental stimulation; set up a system for lifelong education. It helps to improve the quality of nursing management and meet the needs of patients.更多还原