【作者】 赵丛丛；

【导师】 王益明；

【作者基本信息】 山东大学 ， 工商管理（专业学位）， 2013， 硕士

【摘要】 随着经济全球化的步伐越来越快,企业所面临的市场竞争日趋激烈,企业的成长将主要依靠高效的管理体系所培育的核心竞争力。绩效管理是企业绩效得以实现和持续提升的有效手段,处于企业人力资源管理中的核心地位,它贯穿于企业人力资源管理的各个环节,是提升现代企业管理质量的手段之一。中国烟草行业实行的是“统一领导、垂直管理、专卖专营”体制,绩效管理在烟草行业还处于摸索阶段,大部分企业缺乏完整的绩效管理体系,总体管理水平与而对的形势存在明显差距。绩效管理作为提高企业绩效的重要途径,能够增强组织的运行效率、提高员工的职业技能、推动企业的良性发展。因此,研究制定一套符合烟草市场需求、适应烟草体制改革发展趋势、引导烟草商业企业经营、满足员工利益要求的绩效管理体系,是企业的一项迫切任务。本文借鉴绩效管理理论研究成果,深入分析、研究J烟草公司绩效管理现状,找出绩效管理中存在的问题和短板,综合运用关键绩效指标(KPI)、目标管理法、360度考核等绩效管理工具,对J烟草公司绩效管理体系进行了设计和优化,把企业的战略目标层层分解落实为部门和员工个人的具体工作目标。将绩效管理体系设计为组织管理体系、指标体系、流程体系、多元化考核结果应用体系等四个相互支撑、有机联系的子系统,为企业管理水平和经济效益全面提升提供了有效保障。更多还原

【Abstract】 With the pace of economic globalization faster and faster, the market competition that enterprises are facing is becoming increasingly fierce, and the enterprise growth will mainly rely on the core competitiveness power cultivated by the effective management system. Performance management, as an effective means to achieve enterprise performance, is in the key position in the human resources management of the enterprise. It runs through each link of the human resource management as one of the powerful means of enterprise management.At present, China tobacco industry carries out the "unified leadership, vertical management, monopoly" system, which has just started integrating the performance management into its management system. Most subsidiary companies of China Tobacco currently lack a complete performance management system. There is a clear gap between the management level and the current situation. Performance management, as an important way to improve the enterprise performance, can enhance the operation efficiency, improve the staffs professional skill and promote the sound development of enterprises. Therefore, the development of a performance management system that can conform to the tobacco market demand, adapt to reform development trend of the tobacco system, guide the tobacco commercial enterprise management, and meet employees’interests, is an urgent task for the enterprise.With the research results of performance management theory, this paper aims to make thorough analysis, research the present situation of the performance management in tobacco companies and find out the problems and shortcomings existing in the performance management. This paper uses such performance management tools like the key performance indicators (KPI), the target administration, and the360degree assessment comprehensively to design and optimize the tobacco company performance management system, decomposing the enterprise strategic target layer upon layer into the specific work objectives for departments and employees. The performance management system is to be designed as a system composed of such four mutually supportive and organically connected subsystems as the organization management system, the indicator system, the process system, the diversified assessment result application system,which will provide an effective guarantee for the comprehensive promotion of the management level and economic benefits of the enterprise.更多还原