【作者】 陈志超；

【导师】 仇学琴； 汪强；

【作者基本信息】 云南大学 ， 工商管理， 2012， 硕士

【摘要】 我国民航业经过多年的自我发展与引进,其拥有的先进的设备和技术与落后的经营管理形成的矛盾在全球化、知识化的今天显得尤为突出。伴随着知识经济的不断发展,人力资本与知识资本已成为企业的核心竞争源泉。民航企业尤其是维修企业的人力资源开发和管理对其本身在行业内的发展起着越来越重要的作用。本次研究旨在通过对知识管理的概念以及相关流程、原理的研究,将其与行业及企业实际情况相结合,探索针对民航维修企业的合理有效的知识管理体系,阐明知识管理体系实施的重点与评估方法,促进企业的健康发展。本文对民航业,特别是东航维修基地的知识管理现状进行了诊断研究,主要采用了文献研究和调查问卷、定量分析、定性分析的研究方法。首先,大量查阅了知识管理、知识管理诊断评估的相关文献,总结和分析了国内、国外知识管理诊断评估的研究现状,并选定借鉴使用企业资源管理研究中心的企业知识管理成熟度诊断模型作为本次研究的主要评估工具；然后在介绍东航昆明维修基地基本情况、维修模式及其特点的基础上,通过知识管理成熟度问卷调查获取数据进行定量分析、通过内部访谈并结合现场情况考察进行定性分析、综合分析得出维修基地的知识管理现状结论和问题分析,最后在该结论和分析的基础上提出相关的优化方案。结合航空维修企业的行业和企业特点,本文认为,结合维修基地的自身特点,维修基地的知识管理的策略适合在全局上使用编码化策略,局部使用人性化策略；同时,把知识管理系统学派和组织知识学派的观点综合在一起用来指导航空维修企业的知识管理。因此本文明确了东航昆明维修基地知识管理的重点是信息技术和发现错误与行为改进；知识管理的目标定位为建立知识库和学习型组织；关键的成功因素是知识管理系统和知识的学习及其分享机制。结合东航维修基地的知识管理现状,本文从设立知识管理部门、建立知识管理平台、调整组织结构、建立激励机制、创造以知识为导向的企业文化、引进与合作六个方面制定相应的优化方案,并制定了实施推进的计划。更多还原

【Abstract】 After years of development, the civil aviation industry of China owns advanced equipment and technology but its management is far behind the formation of the globalization. With the continuous development of knowledge-based economy, human capital and intellectual capital has become a source of core competitiveness of enterprises. Human resources development and management will be more important to the civil aviation maintenance enterprises in the future.In order to explore the rational and effective knowledge management system for the civil aviation maintenance enterprises, This paper was designed to study the concept of knowledge management and related principles, with the actual situation of the industry and enterprise of the aviation maintenance enterprise.This paper used the literature and questionnaires, quantitative analysis, qualitative analysis research methods to study the status of knowledge management of the China Eastern Airlines Kunming Maintenance Base. After access to a large number documents of knowledge management, knowledge management diagnostic evaluation, the paper chose the AMT’s Enterprise Knowledge Management Maturity Model (KMMM) as the major diagnostic tool; Then it introduced the basic situation and maintenance mode and characteristics of the China Eastern Airlines Kunming Maintenance Base. Through quantitative analysis and interviews based on the data got by KMMM questionnaire, by the assistance of qualitative analysis and comprehensive analysis of the status, the paper gets a optimization conclusion for the Base.With the specialization of the aviation maintenance enterprise, this paper issued that the coding strategy and humane strategy should be used on the knowledge management at the same time. With the actual status of the China Eastern Airlines Maintenance Base, this paper makes a implementation plan and optimization program under these six side of views:Establishment of knowledge management, construction of knowledge management platform, adjustment of the organizational structure, establish an incentive mechanism, creation of the knowledge-oriented corporate culture, introduction and cooperation.更多还原