【作者】 林勇；

【导师】 周根贵；

【作者基本信息】 浙江工业大学 ， 工商管理， 2012， 硕士

【摘要】 随着中国市场经济体制的纵深发展及全球经济一体化的加剧,国内电线电缆行业的竞争也日趋激烈。特别是在特种电线电缆行业,在原材料受制于国际市场的情况下,作为民营中小企业产品的利润越来越低,生存与发展的空间也逾显狭窄。因此,如何提高产品质量、降低成本、缩短响应时间、增强对客户服务的能力、以至于逐步培养和建立起公司的核心竞争力,就成为摆在公司管理者面前亟待解决的问题。面对众多影响公司发展的因素和复杂多变的外部环境,对要在夹缝中求得生存的中小民营企业来说,如何通过对内部管理流程进行合理的优化来提高效率、降低成本,进而提高企业的竞争能力,最大限度的满足客户的需要,是一个值得深入研究的问题。本文由作者根据流程管理的相关理论,在结合十余年工作经历的基础上,根据TFL公司目前存在的管理问题予以论述。以订单执行流程为例,通过对公司现有流程价值链的分析,按照提出问题、分析问题、解决问题及对方案进行评价的思路对论述了公司流程管理工作从计划准备、流程实施、效果评价等方面进行了较详尽的论述。通过流程管理在企业中的实际应用,作者提出对企业进行从职能式的管理模式向流程式管理模式的转变,需要对管理的方方面面都进行适合企业需要的调整,但最重要的是人的观念和操作方式的转变,因此构建一套以流程管理为中心的,对员工行为激励作用的薪酬及考核体系是巩固流程执行效果,提高公司的竞争实力,持续满足顾客需求的制度保证。本文通过对流程管理模式在特种电线行业的中小民营企业中应用的探讨,作者希望对其它企业也具有一定的适用性和参考价值。更多还原

【Abstract】 With the development of China’s market economic system in depth and the global economy integration intensification, the competition of domestic electrical wire and cable industry is also becoming increasingly fierce. Especially in special cable industry, restricted by the international market in raw material, the small and medium-sized private enterprise produces as much as lower profits. The survival and development space are also becoming narrow. Therefore, how to improve product quality, reduce cost, shorten the response time, enhance the ability of customer service, gradually cultivating and building the core competitiveness of the company, becomes a problem for the company managers to solve.Facing so many factors that affect the development of the company under the complex external environment, small and medium-sized private enterprises needs a study in depth to survive in the cracks, to make reasonable internal management processes to improve the optimization efficiency, reduce costs, thereby increase the competitiveness of enterprises, and satisfy customer requirements.Based on the theory of process management and together with author’s working experience in a decade or so, the paper took the TFL company’s management problems as to be discussed. Considering the order fulfillment process as an example, it analyzed the company’s existing processes through the value chain. According to the procedure of questions asking, problems analysis and solving, and evaluation of the program, it discussed the idea of the process management of company from planning to preparation, process implementation, evaluation, and other aspects in more detailed.Through the process management in enterprise’s actual application, it proposed the functions of the enterprise-style management mode to be changed to process management mode, which needs for all aspects of management of the company to be fit and adjusted, but the most important is the change of people’s concepts and practices method. Therefore, constructing a set of process management as the center, staff remuneration and incentive behavior evaluation system is to consolidate the effects of process execution and improve the competitiveness of the company, continuing the system of guarantees to meet customer needs.The paper applied the process management model in the small and medium-sized private enterprises of special cable industry. It hopes the process management method for other companies also with some applicability and reference value.更多还原