【作者】 吴璇；

【导师】 陈新岗；

【作者基本信息】 山东大学 ， 项目管理， 2011， 硕士

【摘要】 知识管理是伴随着人类社会的发展而萌生的,在信息社会中逐步显示了它的重要性。知识管理成为-门独立的学科,是在20世纪90年代中期才形成的,达文波特教授在1997年所著的《营运知识》一书是知识管理标志性读物。什么是知识管理呢?现代管理学大师彼得.F.德鲁克这样对知识管理进行定义：“提供知识,去有效地发现现有的知识怎样能够最好地应用于产生效果,这就是我们所指的管理”。更通俗一些讲,知识管理就是一种通过掌握、捕捉、共享和使用企业的知识资产,进行评估和利用,以此强化组织力量的经营活动。对于企业来说,知识管理应该能够帮助企业解决业务过程中许多实际的问题。除了通常所说的把显性知识收集、保存、整理,为企业的管理和决策服务以外,更为重要的是把存在于人的大脑中、难以表述的隐性知识也以某种形式留存和共享。知识管理非常强调将隐性知识沉积在制度和操作层面,创造有利于隐性知识创造的环境条件,实现知识共享,避免“财随人走”的风险。对IT企业和许多知识密集型产业,什么是企业的核心或主要资产?是知识资产。知识管理是经济发展的必然产物,据资料分析,在知识密集型企业的总资本中,现在智力资本已占到了75%。IT行业是典型的智力、知识密集性产业。Microsoft、IBM、CISCO、Lucent、Intel、Nokia六家公司的知识,已经与人类6000年挖掘的黄金的价值相同,这充分证明了知识的价值。但同时,IT企业的管理情况却不容乐观,先进的技术本身如果没有现代管理体系的支持和管理制度的扶植,不会创造出超高的市场价值。企业经营管理问题如得不到及时解决,中国的IT企业很难加快速度发展、扩大规模。其实,IT企业本身具有完整的硬件高速网络,也已经积累了大量的数据库、文档报表、产品和项目报告以及规章制度等,这些都是知识管理中的重要内容资源。本人结合目前国内知识管理的建设和运营状况,通过运用管理学、产业经济学、金融学、人力资源学等的有关原理、规则、方法,结合项目实例,根据IT行业的特点,分析了浪潮集团实施知识管理系统的背景、效果及其意义,充分的论述了知识管理在IT行业领域的理解和应用。文章共分为四章,首先通过前言和第一章、第二章对知识管理进行了概念的表述,对其产生的原因、发展概况、概念、现状分析等进行了论述；第三章,深入探讨了知识管理在IT的应用,及其如何对知识管理进行运营和评估；最后,在第四章里,结合了浪潮推行知识管理的案例,对知识管理在IT行业领域的应用进行了详细、深入地说明和分析。更多还原

【Abstract】 The concept of knowledge management has developed along with human society and has gradually shown its importance in the information society. Knowledge management became an independent subject in the mid 1990’s and the book titled "Working Knowledge", written by professor Thomas H.Davenport (1997), is the iconic knowledge management book.What is knowledge management? The modern management expert, Peter F. Drucker, gave a definition for knowledge management. This definition is "provide knowledge, to effectively detect existing knowledge of how to best apply an effect, this is what we mean the management". Generally, knowledge management is a business activity, through evaluation and utilization, to grasp, capture, share and use the enterprise knowledge assets to strengthen the organizational power.For companies, knowledge management should be able to help to solve the actual business issues. In addition to the general notions of collecting, storing and organizing the dominant knowledge, for an enterprise’s management and decision-making, more important is collecting and sharing tacit knowledge which exists in the human brain. Knowledge management emphasizes the incorporation of tacit knowledge into the system and operational level, creating an environment which is good for the tacit knowledge to achieve knowledge sharing, and avoiding the risk of wealth is lost when people leave.For the IT enterprise, and other knowledge-intensive industries, what are the core and main assets? The answer is knowledge. Knowledge management is the inevitable result of economic development. According to data analysis, intellectual capital has accounted for 75% of the total capital of the knowledge-intensive enterprise. Furthermore, the IT industry is a typical intelligence and knowledge-intensive industry. The value of knowledge from Microsoft, IBM, CISCO, Lucent, Intel and Nokia is the same as 6000 years of gold mining. Such an analogy fully demonstrates the value of knowledge in such an industry. At the same time, the IT enterprise’s management situation is not optimistic, if there is no modern management system of advanced technology it will not create ultra high market value. If enterprise management problems can not be promptly resolved, the Chinese IT enterprise will face difficulty to speed up development and scale. In fact, the IT enterprise itself has a complete high-speed network and has also accumulated a massive database, document statements, product and project report, rules and regulations, etc. These are the important contents of knowledge management resources.In this paper I have combined the construction and operation situations of domestic knowledge management by using the relevant principles, rules, methods and examples of the management, industry economics, finance, human resources, etc. According to the characteristics of the IT industry, I have analyzed the background, effect and meaning of the knowledge management system of Inspur Group, fully illustrating the understanding and application of knowledge management within the IT industry.The article is divided into four chapters. First of all, knowledge management is presented from the conceptual aspect through the introduction to chapter two. It discusses the expression of the cause, developmental situation, conceptualization, and current situational analysis. The three chapters deeply investigated how to construct the knowledge management system as well as how to operate and evaluate the knowledge management. Finally, combined with the knowledge management cases of Inspur Group, chapter four provides a complete illustration and analysis for the application of knowledge management within the IT industry.更多还原