江苏铁通活力班组建设研究

【作者】 虞晶晶；

【导师】 杨红娟；

【作者基本信息】 昆明理工大学 ， 工商管理， 2011， 硕士

【摘要】 拥有2亿多用户的中国铁通,是一家较大规模中央企业。目前铁通公司班组建设还存在着思想认识不够到位、基础管理比较粗放、工作制度不够健全完善、班组建设发展不平衡等问题。班组是企业中最基层的组织,承担着战略执行、管理落实、文化落地的重任,是企业全部活力和战斗力的基础。因此,提升基层班组的执行力,是提升企业核心竞争力的基础和保障。加强和推进班组建设,也是提高企业管理水平、打造高绩效班组团队的需要。同时,在技术日新月异、新产品和新服务层出不穷,需要对市场和客户的需求做出快速响应的情况下,优化组织架构、提升管理水平,已经成为公司持续健康发展的必然要求。研究江苏铁通班组建设存在的问题并对其进行分析改进,具有重大的意义。本文在大量阅读国内外文献的基础上,研究了班组与班组建设的内涵,并对现有的班组建设相关文献进行了深入研究。在对班组建设相关理论如组织制度理论、企业活力理论、能力提升理论、组织文化相关理论等研究的基础上,通过实地考察和访谈等方式,对江苏铁通13个分公司共259个班组的建设现状进行了了解和掌握,包括各班组的构成情况、班组包保情况及各班组取得的成绩及未来的计划。在此基础上分析了江苏铁通班组建设存在的问题,并对其原因进行了探讨。通过对江苏铁通全省分公司范围内的班组基本情况进行摸底诊断,发现班组管理基础普遍薄弱,主要存在计划管理能力还较薄弱、团队自我学习的能力亟待加强、员工激励手段较缺乏、现场管理制度科学性不高、班组长管理技能的缺乏等问题。针对江苏铁通班组建设存在的问题,提出了一系列活力班组建设的措施,包括班组人员综合素质的提升、活力班组队伍的建设、班组管理制度的健全和班组文化建设的加强等等。更多还原

【Abstract】 With more than twenty million users, China Tietong is a large-scaled central enterprise. At present, the team building of China Tietong has a lot of problems such as insufficient cognition, careless basic management, imperfect work system and imbalanced team building development. Team, as the most foundational organization in enterprises, bears the significant responsibilities for strategy implementation, management fulfillment, and culture application and thus it is the base of the whole activity and effectiveness of enterprises. Therefore, improving the implementation of basic teams is the safeguard to promote the core competitiveness. Enhancing and pushing the team building is also the demand of improving management level and creating high performance team. Meanwhile, with quickly changing technologies, new products and services, enterprises need to take quick actions. It is necessary to optimize organizational structure, promote management level in order to maintain the continuous and healthy development. So it is of significant meaning to research the existing problems lying in the team building of Jiangsu Tietong and make corresponding analysis and improvement.This paper researched the meanings of team and team building after a lot of reading on both domestic and foreign literatures especially the present related literatures on team building. Based on the research on the related theories on team building such as organizational system theory, enterprise energy theory, ability promotion theory and organizational culture, the paper got to know the two hundred and fifty nine teams in thirteen sub branches of Jiangsu Tietong through reviewing and visiting on the spot. The paper stated the composing of each team as well as their achievements and future plans. Based on this, the paper analyzed the problems in the team building of Jiangsu Tietong and discussed the causes of the problems. By diagnosing the basic conditions of Jiangsu Tietong, the team building of the enterprise is generally weak with infirm plan management ability, insufficient self-study, absent prompting to employees, locale management of low scientific, short-skilled team leaders. The paper brought a series of measures to build energetic teams in Jiangsu Tietong according to the existing problems including promoting the comprehensive diathesis of team workers, building energetic team troops, implementing team management system and enhancing team culture.更多还原