【作者】 牛飞飞；

【导师】 王枫云；

【作者基本信息】 广州大学 ， 行政管理， 2011， 硕士

【摘要】 十七大报告明确提出:“加快行政管理体制改革,建设服务型政府”。当前,从管理型政府向公共服务型政府转型,已经成为我国政府发展的重要目标取向。而建设公共服务型政府的重要环节,就是要推进行政审批制度的不断完善。自2001年国务院开展行政审批制度改革以来,全国各级地方政府纷纷成立了行政服务中心,采取了部门间会审、窗口式办公、“一站式”服务等简化程序的行政审批方式。“一站式”服务模式作为行政审批制度改革的一个突破口和地方政府公共服务的一种新形式、新手段,对推进我国地方政府公共服务效率的提升发挥了积极的作用,但在其实际运作中依然存在诸多缺陷与不足。基于此,本文综合运用文献分析法、系统分析法以及实地调研法,在介绍研究背景、国内外相关学者研究成果和对关键概念界定的基础上,首先对我国行政审批制度改革的历史进程、“一站式”服务模式建立的理论基础、“一站式”服务模式的实质与特点以及“一站式”服务模式对传统行政审批制度的修正和完善作用进行了阐述与分析。其次,介绍了我国“一站式”服务模式的发展运行概况、总结了存在的问题并深刻分析了问题产生的根源。即由于双重管理的冲突、服务人员能力不高、服务协调机制缺失、电子信息化能力不足等方面原因导致了人员管理混乱、现场办结率低、审批协调不畅、网络审批滞后以及服务站点设置不足等问题。最后,根据我国当前“一站式”服务模式的现实运行状况,以行政服务中心为载体,从服务人员素质、窗口与职能部门之间关系、服务流程再造、服务功能体系建设等层面系统地提出了完善我国“一站式”服务模式的对策设计。更多还原

【Abstract】 As stated definitely in the report of the 17^th session of NPC:“Speeding up the reform of administrative system to build service-oriented government”. The government takes the transformation from regulation-oriented government to public service-oriented government as the preferred important objective at present. Actually, the important part for establishing public service-oriented government is to advance the improvement of administrative examination and approval system. Since the State Council carried out the reform of administrative examination and approval system in 2001, the local governments throughout the country have been establishing administration service centers executing administrative examination and approval in such simplified manner as inter-departmental examination、“window office”、“one-stop”service model and so on. The“one-stop”service model, as a breakthrough concerned with the reform of administrative examination and approval system and kind of new methods of public service from governments, plays a positive role in advancing the efficiency of public service. However, the model is still in its initial growth.Against this backdrop, this paper, using the studying methods as document analysis、systematic analysis and survey on the spot, on the basis of introducing research background、related research results both domestic and overseas and definition of key conceptions, first of all, illustrates and analyzes the historical process of reform of administrative examination and approval system in China、the theoretical basis for establishing“one-stop”service model、the essence and features of“one-stop”service model as well as the amendment and improvement to traditional administrative examination and approval system by“one-stop”service model. The paper elaborates on the general situation of development and operation of“one-stop”service model in China, generalizes the problems existed in“one-stop”service model under operation and analyzes deeply the root causes of the problems next. The problems such as disorder of personnel management、low rate of finishing off on the spot、obstrution in process、lagging of examination and approval by virtual organization、shortage of one-stop provider setup, etc., are caused by collision of the dual mangement system、the insufficient competence of the personnel、the deficiency of coordination mechanisms、the insufficiency of computerization and informationization and so on. In the end, the present paper, taking the administration service center as the support, systematically puts forward measures to improve the“one-stop”service model under sound operation in China from the perspective of the quality of personnel、the relationship between“window”and function unit、the service process reengineering、the construction of service and function system and so on according to the developing and operating status of“one-stop”service model in China.更多还原