【作者】 康健；

【导师】 李红； 陈爱吾；

【作者基本信息】 中南林业科技大学 ， 企业管理， 2011， 硕士

【摘要】 当今企业组织竞争激烈的实质是人才的竞争。人的因素越来越成为组织实现自己战略目标的关键因素。然而,成员个性的复杂化、个体文化的多样化对团队管理提出了新的挑战：一是员工的快速流动性与企业组织的相对稳定性之间的矛盾更加突出；二是人才的社会化与企业核心竞争力独特性之间的矛盾加剧；三是员工个人发展所需要的资源对组织所拥有或能支配的资源提出了新的要求。本研究通过大量的文献回顾,归纳了团队成员多样化的概念,并根据国内外研究现状指出了本研究的意义,在理论分析的基础上,本文提出了实证研究的模型和假设,并运用SPSS统计软件对问卷调查结果进行分析。根据调查和分析的结果,本文得出了几个重要的研究结论：(1)成员多样化对团队过程有显著的影响：成员多样化增加关系冲突；团队多样化促进了团队协作；提高了团队凝聚力；(2)团队过程对团队绩效有显著影响：关系冲突对团队绩效产生负面作用,团队凝聚力、团队协作对团队绩效产生正面作用；(3)成员多样化对团队绩效的影响是以团队过程为路径影响团队绩效。本研究还构建了一个团队多样性与团队过程及绩效的关系模型,并给企业在实际运行中如何提高团队运作的有效性提出了实践性的建议,同时还指出了本研究的不足与未来的研究方向。更多还原

【Abstract】 Nowadays, the essence of enterprise organization competitive is talent competition. People are becoming the key factors to realize their strategic goals. However, member diversity and individual culture puts forward a new challenge to team management:Firstly, the contradiction between employee rapid liquidity and the relative stability of enterprise become more and more fierce;Secondly, talent socialization and core competitive ability are intensifying;the contradiction between the aggravate uniqueness;Finally, the needed resources of staff personal development come up with new requirements to have the resources or command.The research bases on review of vast amount of literature and summarizes concept of member diversity, meanwhile advances the meaning of the research according to the research development of domestic and foreign. This dissertation brings forward the model and hypotheses of empirical research based on the theoretical analysis. The result of questionnaire investigation is analyzed with SPSS.Through the empirical research, we made the meaningful conclusion are as follow: Firstly, member diversity has an obvious impact on team process, team diversity stimulates relationship conflict;promotes teamwork;improves team cohesion.Secondly, team process has an impact on team performance, relationship conflict has side effects on team performance, team cohesion, teamwork improve the performance. Thirdly, team process mediates member diversity and performance.The paper puts forward a model of member diversity, team process and team performance. Practical and useful advice is given for enterprises to improve their team performance. Similarly, the orientation for future research and the defect of the paper is also described within.更多还原