平衡计分卡在M公司绩效管理的应用研究

【作者】 郝新颖；

【导师】 颜爱民；

【作者基本信息】 中南大学 ， 工商管理， 2011， 硕士

【摘要】 平衡计分卡从财务、客户、内部流程、学习和成长四个角度关注企业绩效,已经成为一项战略执行与监控的管理工具,并结合战略与绩效管理协助企业实现远景。为提高M公司企业绩效管理水平和企业效益,拟综合运用平衡计分卡的相关技术方法,对M公司基于平衡计分卡绩效管理方法进行应用研究,实现提高企业绩效和员工满意的目标。主要研究工作如下：(1)系统研究了平衡计分卡方法和企业绩效管理相关理论。阐述和分析了平衡计分卡理论的内涵、发展历程和实践现状,并进一步研究企业绩效管理基本理论。(2)分析了M公司绩效管理存在的问题。详细介绍和分析了M公司的基本情况,并阐述了M公司绩效管理中主要存在缺乏科学的绩效管理方法、绩效结果应用狭窄等方面的问题。(3)给出了M公司基于平衡计分卡绩效管理设计方案。结合M公司绩效管理方面存在的问题,给出了基于平衡计分卡M公司绩效管理评价标准、评价过程和评估结果应用等方案。(4)给出了M公司实施基于平衡计分卡绩效管理方法的评估效果。从员工满意度、企业绩效两方面对M公司进行评估,并构建了员工满意度评估指标体系和企业绩效评估体系,阐述了实施后存在的问题及今后努力的方向,对其他相关企业具有很好的学习与借鉴作用。更多还原

【Abstract】 The Balanced Scorecard gradually becomes a strategic implementing and inspecting tool of management, which concerns with the enterprises performance from the financial goals, customer, internal processes, learning and growth perspectives and which can help the enterprises achieve the future goals in using the strategy and performance management. To improve the level of performance management and efficiency in M Company, integrated use of the Balanced Scorecard related method and technologies, to achieve the goals of improving business performance and the employee satisfaction. The main work is as follows:(1) It systemic researched the related theory of Balanced Scorecard and performance management methodology. Then described and analyzed the content, development and practice of Balanced Scorecard and further studied the basic theory of performance management.(2)It analyzed the performance management problems M corporate. Firstly introduced and analyzed the detail basic situation of M Company, and described the main a lack of scientific methods in performance management performance management, the narrow issues application of performance results and so on.(3) It gave the design of performance management in M Company based on the Balanced Scorecard. To the performance management problems of M Company, gave the company based on the Balanced Scorecard performance management M evaluation criteria, evaluation process and results of the assessment application program.(4) It gave the assessment of the implementation in compensation management of M Company. To assess from two aspects of the employee satisfaction and corporate performance, and built employee satisfaction evaluation system and business performance evaluation system. And elaborated the existing problems after the implementation and its future direction, and to be a very good learning and reference for other related businesses.更多还原