【作者】 陈林华；

【导师】 梁颖；

【作者基本信息】 广西民族大学 ， 行政管理， 2010， 硕士

【摘要】 纵观我国近几年的社会危机事件,从“躲猫猫”、“欺实码”到“瓮安事件”,网络在其中的作用令人不可小觑,网络舆情研究也逐渐引起了人们的关注。网络舆情为我国的政治经济社会、政府管理建言献策,在促进我国民主化进程中做出了突出的贡献,但网络舆情危机的爆发所造成的消极影响对我国政府的社会管理形成了极大地威胁,可以说,网络舆情是一把双刃剑。而我国地方政府在对网络舆情的管理过程中存在着处理不及时、处理方式单一粗暴等问题,不仅不能平稳化解网络舆情所带来的社会危机,而且损害了政府形象。本文通过介绍网络舆情以及网络舆情危机的概念和特点,分析网络舆情在网络和现实中的影响,提出政府在网络舆情管理过程中应重视并发挥引导的作用。在此基础上提出构建一个常态管理与危机时刻应急联动处置相结合的网络舆情引导机制,来完善政府管理的理念,促进政府更好的进行社会管理。更多还原

【Abstract】 Throughout the social crisis for the past several years in China,from“Hurry&Scurry”,“bullying real-coded”to“Weng’an Incident”,the role of networks in which could not be overlooked by people.Network of public opinion had gradually attracted people’s attention.,Network public opinion has made outstanding contributions to offer edadvice and suggestions for China’s political economy, that governance promoted the democratization process of China. But the negative impact caused by the outbreak of network crisis in public opiniont on the social management of our government which has exerted great threaten .It can be said,Internet public opinion is a double edged sword. There was no timely and handling issues such as single rude in the management process of public opinion by the local government.Not only can not resolve the network stable social crisis ,bur also damages the image of the government.This paper described the characteristics and the concept of the network public opinion,and analysis of network public opinion and reality in the network effect. So the government should pay attention to the management process and play a leading role.On this basis,the government should build a normal crisis management and emergency response network of disposal of public opinion to guide the combination of mechanisms to improve government management philosophy,to promote governent for social management better.更多还原