【摘要】 [目的/意义]我国已经出台系列图书馆读者权益保护政策,对其进行分析以促进我国图书馆读者权益保护工作更好地开展。[研究设计/方法]从我国已出台与图书馆相关的系列政策中选取30份政策文本,基于政策工具类型和读者权益内容的角度,采用内容分析法,借助Nvivo质性分析软件对政策文本进行量化分析。[结论/发现]供给型政策工具占比较大,内部工具使用不合理;需求型政策工具严重不足,内部工具使用单一;政策工具配套措施待完善,部门配合较少;政策可操作性不强,馆员服务意识不高。提出建议:优化协调政策工具整体结构;注重政策工具在读者权益内容体系的平衡使用;构建读者权益政策工具网络体系,建立部门协同机制;提升政策工具可操作性,增强馆员服务意识。[创新/价值]构建图书馆读者权益政策文本分析二维理论框架,结合内容分析法和定量分析,得出我国图书馆读者权益保护政策的内在联系,并提出相关建议。更多还原

【Abstract】 [Purpose/Significance]China has introduced a series of policies on library readers’ rights protection,the analysis of which is expected to promote the protection of library readers’ rights and interests in China. [Design/Methodology] According to some standards,thirty copies of policy texts related to libraries in China were selected.Based on the types of policy instruments and the content of readers’ rights and interests,quantitative analysis is conducted on the policy texts by using the Nvivo and the content analysis method. [Findings/Conclusion]Supply-oriented policies account for a large proportion; demand-oriented policies are seriously inadequate; there is little cooperation between/among departments; operability of policy is weak. Countermeasures have also been proposed: optimizing and coordinating the whole structure of policy instruments balancing the unstruments of policy in the readers’ content system; developing a network system for policy of readers’ rights and intersts and establishing a departmental synergy mechanism; improving the operability of policy instruments and enhancing librarians’ service awareness. [Originality/Value]A two-dimensional theoretical framework is constructed,based on which the paper analyzes the internal relationships of the library readers’ rights and interests protection policies and put forward relevant suggestions.更多还原