【摘要】 目的从服务设计的角度研究公共服务体系创新设计的方法。方法在我国大力发展城市公共服务体系建设的背景下,研究公共服务与用户体验的关系,结合我国社会公共服务体制改革的现状,分析若干公共服务创新的案例。结论城市公共服务体系创新可通过服务理念、服务模式、服务内容、服务方式和服务体验5个方面的创新设计来实现。更多还原

【Abstract】 To research the innovation design method of public service system from the perspective of service design.Under the background of the development of public service system in China city,it researched the relationship between public service and user experience,discussed current situation of China′s social public service system reform,and analyzed a number of public service innovation cases. Urban public service system innovation can realize innovation through five aspects such as service concept,service mode,service contents,service method and service experience.更多还原