【作者】 杨钊；

【导师】 陈士俊；

【作者基本信息】 天津大学 ， 管理科学与工程， 2009， 博士

【摘要】 知识经济浪潮正席卷全球,在知识经济的新形势下,知识是生产力,是企业的重要资产和资本,知识在最终产品和劳务的价值增值中起决定性作用已成必然的社会现实。软件企业作为一个典型的知识密集型企业,在日益激烈的市场竞争和快速的技术更新中,如何通过开展知识管理来提升自身的核心竞争力,已成为每个软件企业都必须面临的挑战。本文的主旨在于通过一系列的研究和探索来寻找和建立一套合适的软件企业知识管理的实施方法。本文对现有的企业知识管理方法论、软件企业的特征、软件企业知识管理的特征进行了系统的研究和思考,在总结它们的基本思想和方法体系的基础上,利用全面系统干预元方法论对现有的软件企业知识管理方法进行改造,给出知识管理问题情景下的软件企业隐喻假设并进行检验,然后结合行动研究理论和利益协调软系统方法论构建出软件企业知识管理方法的逻辑步骤。以此为起点,将它应用到典型软件企业实际的知识管理过程中,使实践与科学研究相结合,基于行动研究进行集成,从而形成一套基于行动研究的软件企业知识管理方法。最后通过实证分析给出具体的操作方法和实施效果。主要的成果包括:1.理论体系上的突破创新。通过对相关理论文献和软件企业特征的研究和分析,提出了综合的软件企业知识管理组成要素和逻辑关系。重新定义了软件企业知识管理的概念,明确了软件企业知识管理的内容、目标和特征。2.方法上的首次探索。本文首次将利益协调的软系统方法论和行动研究理论引入软件企业的知识管理研究中。提出并验证了知识管理问题情景下软件企业的系统隐喻是以政治隐喻为主导隐喻文化隐喻为辅助隐喻。在系统隐喻的指导下,通过全面系统干预元方法论的运用,基于行动研究将利益协调软系统方法论与软件企业知识管理特征进行集成,提出了基于行动研究的软件企业知识管理方法的逻辑步骤和详细过程与子过程以及它们所对应的主要工作成果,并提供了具体的实施方法。3.技术和应用层面上的创新。在技术层面提出了软件企业利益群体模型、知识共享博弈模型、软件企业知识管理实施模型和策略选择模型等一系列参考模型。在应用层面上将软件企业知识管理方法直接运用到一个企业的知识管理项目中,并取得了良好的应用效果。更多还原

【Abstract】 Knowledge based economy is a new economic form. Production, distribution and use are the most important elements of social economic operation. In software enterprise, effective management and applied knowledge are the important methods in guaranteeing its competitive advantage and sustainable development. At present, knowledge management in the software enterprise operation is faced up with a challenging question: how to promote own core competitiveness through the development knowledge management. This article primary intention lies in through a series of research and the exploration seeks for and establishes a set of knowledge management implementation method which appropriate software enterprise.After analyzing the issues of enterprise knowledge management methodology, the software enterprise’s characteristic and software enterprise knowledge management’s typical characteristic. The paper comes down to summarize their basic philosophy and the method system. By importing system thinking, action research method and interest-coordination soft system methodology, it puts the software enterprise metaphor under the knowledge management question scene and carries on the examination, then it puts logical steps of software enterprise knowledge management method, and describes its logical steps. Take this as the beginning, then applies this method in actual knowledge management process of the typical software enterprise. Causes the practice and the scientific research unifies and carries on the integration based on the action research. Thus forms a set software enterprise knowledge management method based on the action research. Finally, gives the concrete operating procedure and the implementation effect through the empirical analysis.There are three innovative points in this study.Firstly, it takes the breakthrough in theoretical system. Through analyzing the issues of correlation theories literature and the characteristic of software enterprise, proposes the software enterprise knowledge management component elements and the logical relation. Redefines the concept of software enterprise knowledge management, and ravels the content, the goal and the characteristic of software enterprise knowledge management.Secondly, it takes the first time exploration in method. It is first time to import action research method and interest-coordination soft system methodology into the research of software enterprise knowledge management. Puts the software enterprise metaphor under the knowledge management question scene and carries on the examination. Under system metaphor instruction, through system thinking, it puts logical steps of software enterprise knowledge management method, and describes its logical steps.Thirdly, it takes innovation in technical and application stratification plane. In technical plane, proposes a series of reference model, which contain the software enterprise benefit community model, the knowledge sharing gambling model, the software enterprise knowledge management implementation model and the strategy preference pattern and so on. In application plane, utilizes this method to an enterprise’s knowledge management project, and has made the good application progress.更多还原