【作者】 郭瑜桥；

【导师】 和金生；

【作者基本信息】 天津大学 ， 技术经济及管理， 2007， 博士

【摘要】 面对即将全面到来的知识经济时代,许多企业纷纷将实施知识管理作为一项构建组织持续竞争力的重要举措提上议事日程。然而目前,在这方面的理论与实践都尚处于探索阶段,缺乏一套被普遍认可和接受的知识管理实施理论。针对这一不足,本文尝试运用系统方法论,对企业知识管理的实施过程、内容和方法进行了理论上的规划和设计,旨在构建一套能根据企业实际情况形成有特殊针对性的企业知识管理实施方法理论,并在具体企业的实践中予以检验并充实,结果亦证明了该实施理论的有效性。本文的主要工作和成果如下:1.通过对国内外知识管理相关理论文献的研究和分析,重新定义知识管理涵义,并在此基础上整合出一个较为完整的通用企业知识管理内容框架,其内容主要包括知识人员、知识资产、知识管理流程、知识管理技术和知识管理环境五大要素,企业可以根据自身的情况加以剪裁。2.通过分析Nonaka关于知识的分类研究以及在此基础上的知识创新SECI模式所存在的不足,本文提出了新的关于隐性知识与显性知识的分类标准,并以此为基础提出了新的知识创造机制模型。3.通过对国内外与系统方法论相关理论文献的研究和分析,本文将全面系统干预、软系统方法论和硬系统方法论融合在一起,提出了综合系统方法论(ISM)模型。该方法论是针对处理人主导的组织这个包含软,硬系统要素的复杂巨系统问题所设计的,因此,被用作本文规划和推行企业知识管理实施的指导方法论基础。4.以综合系统方法论(ISM)为指导方法论,结合前面提出的通用的企业知识管理内容框架模型,整理出一套完整的企业知识管理总体实施过程框架。该框架包括四个模块的内容:需求调研与分析模块;战略、策略与目标设定模块;方案制定与实施模块;实施评估与改进模块,四个模块之间是按序循环往复的。5.将上述理论方法直接用于S企业的知识管理项目实践,开拓性地实施了包括应用AHP法对各个利益群体的期望进行调整、构建针对S企业的知识管理实施内容框架模型、对S企业现有知识状况进行评估和审计、构建出基于内部业务导向的知识管理流程、运用博弈论分析S企业激励机制等内容,丰富和完善了前面提出的企业知识管理总体实施过程框架。更多还原

【Abstract】 On the imminent arrival of a comprehensive knowledge economy era, many enterprises are going to implement knowledge management as an important strategy to construct the sustainable competitiveness. Currently, however, the related empirical studies are insufficient and actual applications are still at the exploratory stage and there is no a complete set of knowledge management theory available and acceptable within the whole business community. In response to this shortage, in this paper we will employ the systems methodology to program and design the implementation process, content and method for enterprise knowledge management in theory and aim to develop an approach to implementing enterprise knowledge management based on particular business’s specifics.The approach will be verified and enhanced through its applications in a specific business enterprise. The main results derived from the study are as follows:1. Based on the related research and analysis from the domestic and international knowledge management literatures, KM had been re-defined and a more comprehensive framework of enterprise knowledge management based on it had been applied. The main factors within the framework include: knowledge personnel, intellectual capital, knowledge management flows, knowledge management technologies and knowledge management environment. Enterprises can focus on the factors only applicable to their business environment.2. By analyzing knowledge classification by Nonaka and identifying its SECI model’s existing deficiencies, we developed a new classification standard of the tacit knowledge and explicit knowledge and created a new knowledge creation mechanism model based on the new standard.3. We also combined total systems intervention, soft systems methodology and hardware systems methodology together and establish the integrated systems methodology model(ISM). This model was designed to deal with the issue of human organization about a giant complex system which included the hard and soft system elements. Therefore, it was used as a direct methodology for planning and implementing enterprise knowledge management.4. Based on the model of ISM and the comprehensive content framework of enterprise knowledge management, a complete set of the overall implementation process framework for enterprise knowledge management was then produced in the paper. The framework consisted of four modules: demand investigation and analysis module; strategies, tactics and goal setting; program development and implementation module; the assessment and improvement module, and the four modules should be applied in order.5. By applying innovatively the theoretical method set up above on S company’s knowledge management projects operation, we had adjusted the expectation level of different groups who had different profit interest based on AHP; constructed content framework model directly explaining the implementation of knowledge management in S company; evaluated and audited the existing state of knowledge in s company; modified internal business-oriented processes; analyzed incentive mechanism in S company based on game theory etc. All of the above actions had been taken to eliminate the limitation of the knowledge management theory proposed above and improve the application of actual performance.更多还原