【作者】 徐德明；

【导师】 邹珊刚；

【作者基本信息】 华中科技大学 ， 管理科学与工程， 2005， 博士

【摘要】 现今, 世界各国几乎无一例外地以资讯科技创新手段实施电子政务, 利用电信网络和计算机技术处理政务信息, 加强政府与市民的互动沟通, 改善公共行政服务, 改革行政审批制度, 理顺工作流程, 以达至提高政府管理工作效能及增强公共行政整体绩效? 所以, 建设电子政务既是世界新一轮公共行政管理改革和衡量国家及城市竞争力水平的标志, 同时也是当今各国政府﹑IT 产业界﹑学术界等研究的热点课题? 论文以配合澳门特别行政区行政长官何厚铧先生与时俱进的施政方针, 发展澳门电子政务, 完善澳门公共行政改革为导引, 通过钻研国内外电子政务理论文献, 吸取国内外电子政务的发展和改革经验与澳门的实际社情相结合, 对澳门电子政务管理模式与系统构建进行了创新研究, 以达至建设高效的﹑勤政的, 具澳门特色的服务型公共行政为目标? 文章探讨和论证了电子政务是朝向服务型公共行政发展, 从政府管理职能的革新说起, 论述了发展电子政务使传统公共行政向服务型公共行政的转变, 政府职能向服务型的转变, 即政府管理型职能转向服务型职能将从重管理到重服务的过渡; 继而阐述了澳门公共行政管理的現狀, 指出澳门回归后, 公共行政改革中的绩效及澳门发展电子政务的基础, 並对澳门发展电子政务的有利条件和制约因素进行了分析, 改革澳门电子政务是成必然?更多还原

【Abstract】 Nowadays, the innovation of the Information Technology is used to accelerate in the implementation of e-Government among all Cities and Countries in the world, it is known that the public administration information would be processed by the utilization of telecommunications network and computer technology, in which would reinforce the better interactive communications between Government and Citizen, would improve public administration service, would perform the reform of the administrative regulation authorization, would make the work flow better and would have to seek more efficiency way for executing the management of Government work and as to achieve overall socio-economic benefits. Therefore, the development of the e-government not only have been remarking the public administration innovation, together with examining the competitive level between the Cities and the Countries, but also a hot topic for the public sectors among countries, IT industries and academic body to do research. This paper is in line with the Government policy that Mr. Edmund Ho, the Chief Executive of Macao Special Administrative Region to promote the innovation and the development of the e-Government, as the direction for improving the reform of public administration for Macao, to make the innovation research for the e-Government system establishment and its management model, with undertaking the particular situation on the community of Macao, by working hard on the study of the e-government theory from expertises and on the analysis of the sound experiences on the development and innovation of the e-government works all over the world, in order to achieve the overall objective by making up a specific service-wise public administration with high efficiency and high availability manner for Macao. This paper showed the development of e-Government will be toward the service-wise public administration. It began from talking about the reform of government duties, and described how the traditional public administration will be changed to service-wise public administration owing to the development of e-Government, and the government duties style will be changed to service style, i.e. its management style will be changed to service style with a transition from making bias on management changing to bias on service for government duties. This paper also showed the current status of the public administration hierarchy, the achievement from the reforming the public administration and fundamental of developing e-Government in Macao, saying that it have well conditions and the difficulties during the development of e-Government and stated that the way has to go into reforming of e-Government for Macao. In accordance with the research remarks, this paper recommended, by learning the successful sound experiences from the e-Government expertise in the advance countries with undertaking the particular community situation and the reformed strategy of Macao, four innovation points that they are inter-actived to have self-development themselves as: to make up a way for Macao specific service-wise public administration together with the Chief Executive Officer, CIO post to reform the administration system and to set up the management policy for the e-Government system platform for Macao. It also pointed out the benchmarks for the leaders and the civil servants for the working on the CIO administration system, as well as to improve the operational system in order to enhance the living standard for Macao. And to suggest the e-government work has to be in a more management innovative way. It has to make an establishment of the 3rd party Project Management with One Stop Service in which would enhance workflow of the government work, would reduce its public administrative expenditure with the “small step going quick”and “achievement first”principles. And to make up the design and the configuration for the platform of information management system for Macao e-government development, in which has to make sure the network security, in order to co-work and to support with the implementation of the new e-Government management model with high efficiency for Macao. And to recommend, at this point in time , a better approach on Digital Macao, in order to enhance the Macao e-Government more successful way in line with the innovation working principle on Macao e-society by establishing the overall design and management of WLAN access network installation to promote e-Government and e-Business proactively to enhance the integrative living standard and to improve of the national economic productivity, as well as to reinforce the benefit of the social economic and to promote the social bloom and the development of the economic for Macao.更多还原